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DanT145's avatar
DanT145
Just joined
5 hours ago

Renewal Issues

So my contract is due to expire in December 2025, and I received an email from VM with a renewal offer of £90.75, about £10 more than what I pay currently which I was happy with, so I went through the process and agreed to the new price, shortly after received the new contract details via email with all the same services and the new price clearly stated. 

So I thought everything was good and my new 2 year contract would start and I would be paying the new price. Fast forward a day and I’ve now received another email saying I’ve made changes to my contract (even though it states there is now added or removed services) and therefore my bill this month will be £193.64 and then £162.34 thereafter!!!

That’s even more expensive than if I’d just let the current contract lapse and almost double what I’ve agreed to on the renewal email. Is anyone able to shed some light on this or help at all?

Thanks!

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