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Resolved! cant hear the caller on incoming calls

About 50% of incoming calls we cant hear the caller but they can hear us .  If we phone back the call is OK .  About 10 % outgoing calls fail as we dont get a ringing tone .  Dial tone always present on picking up the phone to make a call . It is VOI...

Mikedp23 by Tuning in
  • 1572 Views
  • 11 replies
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Resolved! BIG LANDLINE SWITCHOVER A DISASTER !!!

This landline switchover seems to be yet another con by Virginmedia to yet again increase their profits , with no real consideration for how it affects customers AND no doubt they will have the cheek and audacity to continue to charge you the landlin...

tomfer by Tuning in
  • 1021 Views
  • 17 replies
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Home phone switchover - technician free?

Good morning,I received email re landline switch.  I don't have a mobileI need emergency phoneThe recommendation is to book a technician to install a back-up: does VM charge for a technician?I'll have to put my corded landline upstairs next to the hu...

home phone - screeching noise

When receiving a call a screeching noise makes it impossible to speak/hear     [MOD EDIT: Subject title changed for clarity]

PHT by Joining in
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  • 2 replies
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Resolved! Change to phone line

No doubt in line with many other VM customers, I have just been told that during November my home phone line will be switching from the old copper line (which I presume was managed by BT) to VM's own fibre line. Please correct me if I'm wrong with an...

ajcamg by Joining in
  • 275 Views
  • 2 replies
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Resolved! landline switchover

forgotten my switchover date, how can I find it. I’m in area 31 if that helps.

B1llys by Joining in
  • 368 Views
  • 6 replies
  • 0 kudos

Resolved! Is this lagit

Hi, it's Virgin Media. On 2nd February 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you can continue using it. Reply with ACCEPT to...

ksouth62 by Joining in
  • 248 Views
  • 1 replies
  • 0 kudos

Voicemail notification

MorningMy landline voicemail is playing up. I have an intermittent dial tone even though I don't have any messages, and sometimes i don't have an intermittent dial tone even though I do have messages. This has happened before, and when I called techn...

Storm333 by Joining in
  • 180 Views
  • 1 replies
  • 0 kudos

Fibre switchover date came and went, nothing happened?

Hi all, was wondering if anyone else encountered this problem.Initially our switchover date from copper to the fibre network was supposed to be 13th September. We got a text saying that due to a technical issue this was pushed back to 29th September....

vross by Joining in
  • 610 Views
  • 3 replies
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I need a technician visit please = landline switchover

I haven't yet received Fibre Phone Adaptor (to be installed by 12th October) however my hub is in a different room to my landline so need a technician to help with an extension cable. I have been going around in circles trying to find out how to book...