Hello,Recently my mums line was upgraded to fibre, she apparently wasn’t prewarned about this, and the first thing she knew was when the guy came to do it.Later the same day she contacted me saying her “Emergency Red Button” was non operational since...
I have no dial tone or signal in landline. Connction made through hub and i tried on lines still have no tune
HELP PLEASE!This is on behalf of my elderly mother. She is at her wits end trying to sort this out, and I am at my wits end with the number of texts she’s sending me about this! For some reason, she cannot use her virgin landline to make very local c...
My switchover date is today 13 June. I’ve unplugged my cordless phone from the wall connection, plugged the adapter into the grey Hub1 in the back of the Virgin media box, plugged my telephone into the adaptor in the box. I’ve now waited more than ...
Just signed up for TV, phone and broadband. Asked to keep my old number but have today received an email telling me my new number. Please can I have my old number, I've used it on Virgin before.
Recently my landline was 'upgraded' to digital after a newly engaged handyman cut through the land line cable. Since then we have noticed call quality is poor with a fair amount of crackling, last night on one call the caller was barely understandabl...
Hiya,Just wondering how I am supposed to set up the landline via my hub when the phone line is 2 rooms away from the hub. I have no landline at the moment and there is no space and not practical for me to put the phone next to the hub. Am I being sil...
Looks like my phone has been cut off as keeps saying please check line cord all is fine I called virgin on my mobile they said there is a fault and looked on my virgin said it was broadband missing channels nothing to do with my landline it's still s...
I don’t need a landline and have been trying to get it removed, as I don’t want to pay £19 a month for something I neither want nor use. However, this simple thing has proved difficult. Eventually, Virgin removed the £19 a month charge from my bill, ...
So for over a month i couldn't use the landline so I called virgin yesterday morning spent 40 minutes. Due to the accent of the person from the call centre, i couldn't fully understood. She asked me if i had disabilities or require landline during a ...
