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Resolved! SilentGard

In the bumph that came in with the new landline connector, it showed an address for SilentGard and game a .com address to set call blocking up. there’s just one problem, the silentgard.com address doesn’t work!has anyone had this problem and have you...

macjim by On our wavelength
  • 34 replies
  • 0 kudos

Vulnerable customer

My vulnerable father (90, housebound and lives alone)  has been unable to use his phone for at least 36 hours. He was  issued with a priority incident number yesterday with a promise to be contacted within 24 hours. On checking, virgin customer servi...

Apple11 by Joining in
  • 1 replies
  • 0 kudos

Landline not working

Hi, my landline is not working. I have no dial tone and incoming callers get an engaged tone. Service status says there is no problems and I can’t find anyway to report the issue through the website, it just keeps sending me round in circles to check...

Tinu by Tuning in
  • 14 replies
  • 1 kudos

USA ringing tone

HiWhen calling my home phone, callers receive a USA ring tone (single long ring tone), rather than the usual double UK Ring-Ring tone.Connected via Hub 3.Please advise. 

Landline issue

Hi,I'm posting on behalf of my mum who is disabled. We are both on virgin phones and I just tried to call her and got a message saying "Sorry, the number is incorrect."I tried another number on my phone and the call connected.I had to call my mum on ...

New router linked phone not working

I've switched my phone from the analogue socket the new router using the dingle provider. Reset the router several times. Unplugged phone several times. Tried other phones. And still no land-line tone. Any suggestions? No service now for three weeks....

Appointment no show bu engineer

having agreed a time I rescheduled my day to be in.the engineer didn’t show up and nonone had the courtesy to inform me eventualy navigated my way through website to see that the agreed date/time has been rescheduled for 4 days time 5 mints before he...