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Technician charge

Just to add up in my last post. Are we charged to book and have technician to get help for wall socket?

Rupesh1 by • Joining in
  • 111 Views
  • 1 replies
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Porting a BT landline number to Virgin

Hello - I know there are threads on this but. am also having no luck taking my BT number to Virgin; as per other community users, both BT and Virgin are claiming each other has to start the process.... leaving me in the middle getting annoyed!Can any...

Resolved! Compatible make model of phones

hi folks, I have Hub 5 with supplied adaptor. Can anyone tell me what make and model number of cordless phones they have working with it? I’ve tried two models of BT advanced phones and neither work. Virgin advise the line has been checked and workin...

landline not working

Hi, my landline has stopped working.Please could someone contact me so that an engineer callout can be arranged?many thanks 

Landline not working since area powercut.

The green cabinet has failed to recover correctly since an area powercut and our landline is not working, no dial tone, if call the number it's busy.The same problem happens each and every time the green cabinet suffers a power loss, service status s...

Help landline phone

Hello, Can anyone tell me please can a power cut in a town centre affect a landline phone, we live about 15 mins from the centre, The power cut didnt effect us apart from the phone why would this happen

Bundle services not delivered in full

Hi all, I have a bundle service with Virign Media, So Tv, Telephone and Broadboad, the Telephony hasn't been online since March 2023, I've logged multiple calls and still got no phone service. When I ask for the service to be reduce they basically te...

mbrunn by • Joining in
  • 222 Views
  • 3 replies
  • 0 kudos

Charged for calls not made

I’m being charged for calls made from my landline, but it is impossible as I have no phone plugged in to my landline and I never have. I have been calling for two months. Nobody has any answers or understands or knows what I’m trying to say when I sa...

MrsEmmaB by • Joining in
  • 530 Views
  • 13 replies
  • 0 kudos

Vulnerable customer with connection problems

Hello, I'm a medically vulnerable customer who has been with Virgin since 2011. I'm currently having problems with internet speed and landline phone connection. It's extremely important I have access to the phone and internet due to my condition. I h...

Charged for landline usage I did not use

I just got my bill, and noticed that there is about £29 of usage charges for my land line no. Like canny remember using the landlines, and only no on the usage is my landline no, no other no is there, I was looking to see if can find a list of number...

edd78 by • On our wavelength
  • 262 Views
  • 6 replies
  • 0 kudos
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