Resolved! Landline still not working. I cannot make calls.
Spent 2 hours on phone yesterday to VM while they ran tests. Cannot find the fault but I still cannot ring out. I need another service provider.
Home Phone
Help with your Virgin Phone line
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Forum Posts
Dialling any number from my landline connects me to Virgin Media then charged me for the call.
So for a while now trying to dial any number on my landline connects me to Virgin Media, I only have the landline so my dad can call me so just hang up and switch to my mobile.on 31st October I got fed up with this so called 150 to report the fault a...
Landline - Can receive but not make calls.
I'm not able to make calls on my Virgin landline. I can receive calls, but every time I dial to make a call, I'm just put straight through to the Virgin Media helpline after pressing a couple of numbers.Never get to dial a full telephone number.I've ...
My home phone is dead. There are no reported problems in the area
My home phone is dead. There are no reported problems. I don’t believe the switch over has happened. I need it fixed as I have burglar alarm monitoring
Remove Virgin Phone
Is it possible to remove Virgin Phone? I have no need for a landline and i haven't had a phone plugged in for years now. Paying for something that i don't use and each time I have asked to have it removed I have not been assisted.
Phone number
Hi new to Virgin as anyone got the customer number need to speak to a human not a computer.
Landline Switch over
Switch over day for land line today to new fibre line, old traditional socket stopped working this morning so changed over, have done as requested with new hub and adapter, but phone longer has a dialing tone and cannot make or receive calls. Plugged...
Resolved! Telephone - not ringing from the other end
I have tried to make several calls from and to my landline but to no avail. When I try to make a call, I get the tone when the digits are being sent but don't get a ringing from the other end. When I have tried to call my landline the phone I am ring...
Resolved! Home phone wiring
My telephone line has just been switched over to the new VoIP system plugging into my router. (Wasn’t told of the switchover and only found when I reported the fault to virgin. My old master socket is in a different room however the old phone cable r...
Resolved! How do I get a new hub and book an engineer?
We've been told to request a new hub and an engineer to re-route cables because Virgin are changing our Home Line service to be connected through the hub.Tried several times to do this via phoning 150 or trying web messaging service but there's no cl...
