Home Phone
Help with your Virgin Phone line
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Cannot dial out on the home phone

I was told there was a block on my home phone and now no one knows what is happening. I have had no home for nearly a month and suddenly get an email saying that my phone will be disconnected!! I have an elderly mother in care and I need a phone.

Fibre swithchover

I had a text from VM re the February 24 switchover to fibre last October. I responded with a CALLBACK msg as requested as I have a problem needing an engineer visit.I subsequently got a phone call from a marketing team to talk about the letter sent i...

Fibre Phone Adapter

I have received a Fibre Phone Adapter.  My phone and Hub are in 2 different locations. The Hub is not mobile as it is cabled within my sitting room. I do not want or need trailing cables though rooms in my house.  I think the time has come to remove ...

Rumbaman by Joining in
  • 1 replies
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Landline porting getting nowhere

Hi, I signed up to a virgin media broadband and landline package and requested my existing landline number be ported over, as this phone number has been used by my family for over 40 years, it's essential we keep it. Initially I was told it would tak...

Resolved! Broken Answerphone

Virgin Media, in all my 40 years in business, are the MOST despicable, lazy so-called internet providers. My ANSWERPHONE, which is sending all 'calls to VOICEMAIL, has been broken for weeks but instead of my trying to get a technician to deal with it...

Roger123 by Dialled in
  • 52 replies
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Switching land line early

My landline has gone faulty with no dial tone so I tried to get my line switched early .I thought that would be simple as my wireless base station is right next to my Hub 3They want a engineer to visit to do it  just to plug a cable in..I dont even n...

edam by Joining in
  • 10 replies
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No Dial Tone

Over the last few days I have not had any dial tone on my landline but I can dial out to other numbers like mobile and other landline numbers but cannot connect to numbers like 150 for example.