HelloHopefully someone can help me. My disabled friend's landline has been out of order for some time. He really relies on it for medical needs etc so need sorting quickly please. He has no mobile or internet he can use so he's really stuck. He's t...
I have been with Virgin Media since early March, my broadband has been up and running since 13th March, and that is when the problems started. As part of the package I asked for my number with BT be ported to Virgin, and after three port requests it ...
I recently switched to Virgin Media(22/04/24). During the signup process I asked to keep my old number from my previous provider(NowTV). On the day of installation I was surprised to find I have a new number on my Virgin line, while my old number is ...
Both analogue phones cannot make or receive calls. No dial tone, and when dialled from a mobile, I hear one ring before the call terminates. I called the fault in, and was told that there was no problem in the area. Instead of offering to send an eng...
The exact same thing is happening to me. The website is waste of time. I have called them, and was told there was no fault, and I would be sent IP phones instead. I said this was unsatisfactory, I want the fault fixed. I was transferred to someone el...
OK ported 11th April don't work properly till 13th Routing issue apparently. Worked till the 18th, Virgin ported it again for some reason. IT FAILED just had a SMS tosay they cant get my old number back please use the number have given you. NOT HAPP...
Hi, My phone number was suppose to be ported over within 48 hours from installation date (18/04/24). I have already missed two important calls. Is there anyway to get an update on this.
I have have had no land line for the past 5 days. When I go into the APP it says there is an issue in my area but when you go further into it it says there is no issues in my area/post code.the fix date keeps moving on another 24 hours every time I c...
Was "reprimanded" today for using the private message option when I had been asked to do so by a rep. Not pleased. Wanted to find out if VM could match the current BT offer. Not heard anything so am asking again.
This afternoon our internet and landline went down. Tried all the steps suggested to reboot the hub but still not working - somehow I’ve managed to get an engineer visit booked for Friday but really need this sorted asap. Also cannot see where or how...
