Home Phone
Help with your Virgin Phone line
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Home Phone

Hello,Following a recent landline move to fibre, my number is now permanently set to ‘withheld’, whereas previously it was visible to anyone I called.  I know that a single number can be made visible if I prefix it with 1470, but how do I permanently...

CookM by Just joined
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Resolved! Home phone land line set to permanently withheld.

Following the recent landline move to fibre, my number is now permanently set to ‘withheld’, whereas previously it was visible to anyone I called.  I know that a single number can be made visible if I prefix it with 1470, but how do I permanently rem...

Land line restored

Landline service and confidence in Virgin restored Thank you 

VHW by Joining in
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Phone STILL dead

Day 5. I am an engineer, retired. Checked different phones, extension, and master socket. Two wire system, have continuity to external box. No signal. My neighbour, with BT, also has no signal, overhead line to same box in street. The fault must be t...

Resolved! Telecare Fibre Fail

Awaiting deadlock letter as complaint closed regarding leaving customer without access to telecare in the event of a power cut since March switch over to fibre without any contact to customer.I have confirmation from telecare provider that box should...

Cant make or recieve calls engaged everytime

Hi since changing my telephone connection to the hub not the wall socket I can not make or receive calls I get a dialling tone, key in the number then its engaged. I try to call my home phone from my mobile and it rings but when its picked up its an ...

Resolved! Landline not working

I see that someone else had the same problem a week ago. Cant dial in or out - says check the line cord which I have done and all is connected correctly. I need the landline as the mobile signal is not good and have husband with medical needs. Can an...

maryn by Joining in
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