Home Phone
Help with your Virgin Phone line
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Phone line

Hi, have an issue with phone line, not able to do outgoing calls or receive calls, no dial tone and faint crackling noise on line

Clemsyl1 by Joining in
  • 3 replies
  • 0 kudos

Cv21 ren number

Our landline stopped working. Engineer came and gave us adapter for cv21 and changed the signal over. There has been no dial tone. Technical team says we need a phone ren value of over 1 which ours apparently isn’t.How do I find a phone that will wor...

No land line cable outside damaged

All cables were damaged - internet and TV reconnected but not landline - technician did not have cabling for that.  SO we are without landline still and of course cannot call virgin as we don't have number and used to call from landline.  HELP!

Help! VoIP switchover and extensions

Virgin moved me over to a “fibre phone line” a couple of days ago.  My hub4 router is on a shelf in the corner of the library, next to the old master socket which is now disabled.  From the master socket we have a number of extensions that go to vari...

szymon by Joining in
  • 10 replies
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Why extra cost over an hour !

I have been a VM customer for a great number of years, and I am wondering why VM charges extra for calls to standard numbers [01, 02, etc] which last more than an hour. I am on the 'Talk more anytime' tariff.I know that I could hang up and redial jus...

Enduser by Fibre optic
  • 4 replies
  • 0 kudos

Why can’t I get virgin broadband. My neighbors have it

Our street has virgin cable, but according to a virgin engineer who came to our house, we do not have the virgin coax cable in our house and cannot install one. There is however an existing coax cable currently not in use. We could not determine wher...

Penelmcd by Joining in
  • 1 replies
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Everyone on the street get virgin media but me

I moved into my house about a year ago (the house is relatively new) and I can’t get virgin media yet everyone else on my street can. I am really interested in getting virgin media yet I can’t and I fear that it is because I don’t get virgin’s cablin...

zainhxx by Joining in
  • 1 replies
  • 0 kudos


iv had no dial tone since 18th August iv tried everything even brought a new home phone I spoke to a stupid bot just keeps saying ring virgin hmmm like how my landline doesn't work I need them to ring me any1 else wiv the same problem I got no way to...

becky161 by Joining in
  • 1 replies
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Resolved! HUB and Telephone too far away

I have received the short adaptor for the landline to be connected to Fibre.  My phone point is in the middle of the house and connected to the Intruder Alarm whilst the Hub is at the front of the house.I have read of people getting technician visits...

titchell by On our wavelength
  • 15 replies
  • 0 kudos