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Help with your Virgin Phone line
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No Landline

My landline is completely dead.  Service status says there is no problem. Virgin has carried out upgrades in area recently. My virgin 3 hub shows telephoney disabled.  My home phone connects not to the Hub but via an NTL box connected into the main i...

GGMick by Joining in
  • 2 replies
  • 0 kudos

Resolved! Redirect calls after removing landline

Planning to have landline removed. Is there a way to redirect calls coming in after that or redirect callers if the line is not there?

SP60 by On our wavelength
  • 5 replies
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Resolved! Landline

I have been a customer for almost 2 years but after relocating and getting a new router installed,I found out that I was being overcharged all this time for a service I had said no too and never asked for, is there any form of compensation for paying...

Tedd by Joining in
  • 5 replies
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No landline since Wednesday

Hi,We've had no working landline since at least Wednesday. The fault may have existed before then but we know for sure it's been down since 07/09/2022It may be a coincidence but we did receive a warning of network improvements in our area on Tuesday ...

No dial tone on landline

I have been contacting Virgin Media since 1st Sept because I am unable to use landline. They sent a technician to repair it but it still isn't working. Recorded message on phone says there is a problem in the area but the VM website says there is no ...

Resolved! Line cord error on landline

Line cord error message on handset. Have tried unplugging all cables and re plugging. Have switched off power for 30 minutes and repowered. Nothing is having any effect. I have run a system check via the VM app and they are not reporting any issues. ...

Phone line not working

Hello I am paying for a home phone which is not used but also doesn’t work, been on hold for a few hours trying to get this matter sorted, got put through to a hub expert (still on air) which is not what I needed. how do I book an engineer visit? man...

Rich-J by Joining in
  • 1 replies
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LOA Contact details for porting number out from VM

I need to port my PSTN number away from Virgin Media to another operator.The receiving operator needs a letter of authority signed from me with details of the "losing" operator (i.e. Virgin Media).  If this were a business port, it'd be easy as the V...


landline not working and had an appointment booked for Wednesday but it is now not showing the appointment on my Virgin app

Dtoon by Joining in
  • 3 replies
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