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Resolved! Disabling landline vocemail service

Just moved over to Virgin and my landline has had voicemail enabled. This has meant losing an important message as I hadn't realised this had been done. I have searched the Virgin site and rang 150 but can't find a way of doing it, and am fed up of b...

davidmu by Tuning in
  • 6 replies
  • 0 kudos

Resolved! Change to fibre network

I've received the adapter to change phone service to fibre.I don't have a landline phone I just use my mobile all the time.I do use the broadband service.Does that mean I don't need to do anything about plugging in the adapter (on the basis that I do...

Sarnie2 by Joining in
  • 4 replies
  • 0 kudos

Landline not working

Hi everyone.How can I contact Virgin if my landline isn't working?  (I'm just getting the message "Line is in use", but nothing else).Does anyone know if the number 03454541111 would get me through to someone who could help?  And how much does it cos...

Resolved! Home Phone line not working

Hi. I have an issue whereby for the last week all I get when trying to make an outbound call is an engaged tone no dial tone. When ringing into the phone the caller just hears a ringing tone. Tried the troubleshoot guide but it does cover this issue....

pmj101 by Joining in
  • 6 replies
  • 0 kudos


Hi,I have received a Fibre Phone Adaptor, which needs to be fitted on October 12. However, my phone line is plugged in downstairs, whereas my WIFI hub is upstairs. What should I do? Do I need an engineer to come out and do something?If so, how long c...

Home phone not able to make or receive calls

We have had no landline for nearly a week. We work from home so this is a nightmare. An engineer came but said it was because of some swithover. Fitted something and told us it would work in a couple of hours. It doesn't. In the old days with BT this...

Resolved! VOIP phone settings

I have recently had to buy a new handset as my phone service has been moved over to SIP, I presume.I have my new handset, but do not have any of the configuration items needed to configure the phone Can someone please tell me who I need to contact ot...

subwax by Joining in
  • 8 replies
  • 0 kudos

Loss of 1471 facility snd voicemail

I recently had a fault on my landline but when it was fixed, I lost both voicemail and 1471 facilities. I am elderly and live alone. Lately, I am constantly getting calls from scammers and am afraid to answer the phone. The functions that have disapp...

KJforGL by Joining in
  • 4 replies
  • 0 kudos

Resolved! Phone issues

I can’t work out how to get my landline back on I need technical help as I can’t work out what cables I require to connect 

brizee by Joining in
  • 6 replies
  • 0 kudos