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Does anyone in Virgin actually help their customer. The adaptor does not fit the system. Been on for phone two days to solve the issue. Been passed to India > Sheffield > South Africa without any help. Got to wait 7 days for technician to come out so...

kolakola by Joining in
  • 1 replies
  • 0 kudos

Landline phone dead, No dail tone.

I have Tried all fixes marked on the website, including unplugging and resetting everything connected via the phone line and Hub.I have also tried the online testing and the only fault that appeared was with some tv service in my area, But nothing me...

Andros2k by Hanging out
  • 5 replies
  • 0 kudos

Resolved! Fibre phone adapter

HiI just received a fibre phone adapter today - no idea when switchover date is.My issue is that the router is one floor up and the phone socket is on the floor below.Moving the router is not an option and I am not wanting to have to run cables all t...

sjmatchett by On our wavelength
  • 18 replies
  • 0 kudos

Landline is down!!

My landline has been down for the last week! Tried everything but still no dialling tone! Anyone else having this problem? 

HDuncs58 by Joining in
  • 4 replies
  • 1 kudos

Landline dead

Just upgraded our router to support the 1 gig connection and now our landline isn't working.  I've tried it in both ports in the router.  Is this a common problem when upgrading packages?I would try and talk to VM but the useless bandits are impossib...

Andy2610 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Landline phone internet switchover

I have today plugged my phone into my Hub 3, as today is my switchover day. This has required some effort in moving furniture etc and repositioning the phone near the hub.  I have checked all connections and rebooted the hub, but there is no dialling...

plantlover by On our wavelength
  • 10 replies
  • 0 kudos

Home Phone Not working

Help.Home phone has stopped working. Can't ring anyone and nobody can ring us.  We need it to keep in contact with elderly relatives who do not use or call mobiles. Any help appreciated. 

Landline not working

My landline phone is unable to make or receive calls.  The display says 'Check Phone Line'.  There is no dial tone.  It wasn't working during the week prior to this message appearing.  There have been intermittent issues with the line for several mon...

TimJBB by Joining in
  • 5 replies
  • 0 kudos