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Change landline number to VIOP number

Hi Virgin Media, Had a question regarding our landline, recently have had virgin media installed and everything is working perfect now when we got the broadband and the landline package we also got a new landline number. Now we currently have a landl...

MK6 by Joining in
  • 239 Views
  • 4 replies
  • 0 kudos

Resolved! More info on backup EBUL device

So I switched from sky to virgin in November, they've fitted an EBUL the newest one, anyone got more info on how it works? I get as plugged in it's a landline until failure then it works of the SIM. So in a failure and using the EBUL calling out woul...

Dan31 by Tuning in
  • 486 Views
  • 5 replies
  • 0 kudos

Resolved! Phone Switch to Fibre Network - *No Adaptor Received*

Hi VirginYou've sent me various mails about the switch-over to fibre-optic connection for my landline - and the switch date was 08/01/24, but I haven't received the necessary adapter.Could you please clarify when I should expect to receive it, since ...

PHANTOM calls charges.

I am getting really annoyed at getting charged for calls when I have no home phone and there is no dial time and has not been for 5 years. I only keep the landline because it’s cheaper. It is NEVER used yet I am getting billed every month for calls t...

Aimeejjj by Tuning in
  • 349 Views
  • 6 replies
  • 1 kudos

CALL WAITING

I HAVE BEEN A DISABLED CUSTOMER FOR OVER 24 YEARS, AND HAVE THE CALL WAITING FEATURE , UNFORTUNATELY THE RECORDED VOICE THAT A PERSON DIALLING INTO MY PHONE USED TO RECEIVE A RECORDED MESSAGE IF I WAS ON ANOTHER CALL STATING 'THE PERSON YOU ARE CALLI...

AndyRoo3 by Settling in
  • 200 Views
  • 1 replies
  • 0 kudos

new phone over internet very quiet

Since virgin switched our landline to 'over internet' (plugged into router we can barely hear the person calling us. Tried rebooting router, no change. Anybody any ideas?

selem666 by Tuning in
  • 153 Views
  • 3 replies
  • 0 kudos

Landline & Broadband down

Both our landline and broadband are down in our area, not sure how many are effected but my brother on the same street is also down too. We phoned up Virgin to be told it will be fixed in a week?!?! Is there anyone we can speak to about this as a wee...

debs81 by Tuning in
  • 158 Views
  • 1 replies
  • 1 kudos

Resolved! Landline/phone problem

First of all can someone please tell me why its so difficult to talk to anyone or report an issue on VM? I seem to be going round and round in circles navigating the help pages. I`ve started this reporting process so many times I`ve almost given up b...

ajd58 by Joining in
  • 542 Views
  • 8 replies
  • 0 kudos

Anytime chatter

Hi, I have just upgraded. And I have removed to anytime chatter from talk more any time without Explanation.Can someone tell me the difference between the two. My understanding is the chatter one now charges for some calls. Can you tell me exactly wh...