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Landline not working

Received Adapter for fibre network changeover, then some weeks later date for switch over. Telephoned Virgin to advise on holiday abroad that day and pointed out had 2 additional phones.I asked for technician to call to fix and was told would receive...

pec77 by • Joining in
  • 233 Views
  • 3 replies
  • 0 kudos

Vulnerable clients ( dementia)

M,y mother was switch over to VOIP with out permission or notice when her landline when faulty.The engineer was rude when I warned him that she wouldn’t be able to understand the ‘emergency’ mobile that was left.Then home phone broke last week and my...

Cordless phone - crackles and caller cannot hear me

I wonder can anyone help, I have used a basic corded phone with my virgin hub without issue however I have just purchased a cordless phone with answering machine and I can receive calls, as in it rings but when I answer it’s crackling and the caller ...

Hannah73 by • Joining in
  • 635 Views
  • 15 replies
  • 0 kudos

Home phone not working

My home phone not been working for a couple of days in FK5 area. Service status says there’s no issues but phone line completely dead with no dialling  tone and if you phone it line goes straight to voicemail 

Newbury RG18 no landline since Friday

We have had no dial tone or landline operation since we tried the phone at 20:00 Friday 28th Oct Trying to report via the Virgin status check service is a mare, hence this post...Can anybody give some detail to the failure? is it a fault with Virgin ...

landline problem - different number of rings

How can we speak to someone at Virgin about our landline problem.  We have forgotten the password they require     [MOD EDIT: Subject title changed for clarity]

TP29 by • Joining in
  • 387 Views
  • 6 replies
  • 0 kudos

FK6 - Landlines down

Landlines down in FK6 area, and have been down since at least this morning.Please advise estimated fix time.

Virg12 by • Tuning in
  • 234 Views
  • 3 replies
  • 0 kudos

Hub 3 REN

I have a Hub 3.0 and have been told the landline will be disconnected and moved to the modem next month. What is the maximum REN the modem will provide?

Landline charges for calling mobile number

On a home telephone which has calling plan talk anytime why do Virgin Media charge for calling a mobile number which is Tesco Mobile who use the O2 network. Would be interested to know if other people also experience this issue as well

lonman by • Tuning in
  • 262 Views
  • 5 replies
  • 0 kudos

Resolved! Landline not working

Since last night my landline has been down I’ve checked all other phone within the house and it’s the same no dial tone. I can not make or receive calls. I need to have use of my landline as it is connected to my MEC. Please resolve this issue.

Mjwalker by • Joining in
  • 316 Views
  • 3 replies
  • 0 kudos
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