Home Phone
Help with your Virgin Phone line
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Reporting Phone Line Fault

Have not had a landline connection for days now.Connected to a wall socket - checked all equipment and it seems to be working but get no dial tone at allCan't report on Web - phoned the help line from my mobile but it just keeps saying that it is che...

Timoneer by Joining in
  • 6 replies
  • 0 kudos

Resolved! No dialling tone

I now have no dialling tone on my home phone. I phoned Virgin on the 6th and again on the 8th to report that I could not dial out to anyone except Virgin (I had a dialling tone at that point) and they promised a technician would call me.- but no one ...

100rob by On our wavelength
  • 17 replies
  • 0 kudos

Resolved! Connection to hub and old incoming phone line.

My router is upstairs with a phone which split to other phones. Originally the incoming old line is downstairs which splits to the additional phones which now is on the fibre optic line. My question is,... is it alright to leave the old connection as...

supermjj by Tuning in
  • 12 replies
  • 0 kudos

No landline incoming or outgoing

I called yesterday to log this fault & was told there is a fault in the area that engineers are working on. Yet, still haven't received any update yet by text or email, it's still not working, been nearly 48hrs now. Completely dead line. When I check...

sue1970 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Hub 3 compatible phone

Since I had upgrade to TV 360 box, I have had problems with hearing a high pitched noise.  I have now given up and totally disconnected the TV box and switched the hub 3 to modem mode.  I don't think hub 3 can cope with being in router mode along wit...

New Landline - not working

Switched to VM 1Gig Broadband (Hub 5) and VOIP landline 2 weeks ago.  Opted to port our existing number across and was told 5-10 working days.  BT line stopped working about 4 days ago, still nothing on our landline.  Phoned for help, got passed tier...

GUBBER by Tuning in
  • 10 replies
  • 0 kudos

Landline issues

Switched from Sky to virgin and now the landline isn’t receiving calls. Engaged tone heard when calling. Can make outgoing calls. any suggestions please?Thanks

No Landline - Cannot make/receive calls

Hi there, My landline is completely dead, can't make or receive calls. Had Virgin installed 2 weeks from BT was able to make calls before but from today this issue has occurred.  Please advise I've test and unplugged still the issue continues. Thanks...

Tasjay05 by Tuning in
  • 1 replies
  • 0 kudos

Home phone not working

Our home phone hasn’t worked since changing to Fibre on the 28/11/2022.  I spoke to help desk and twice they said an engineer had been booked, the last one was due on the 6th December but no engineer has arrived!  What do I do now?