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Help with your Virgin Phone line
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Need fiber adapter?

Hi guys, I received a letter and fiber adapter in the post from virgin a while ago however the adapter was crushed (package stepped on as footprint was evident on packaging surface). I called and complained the following day (2-3 weeks ago) and nothi...

Yanky by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Fibre phone connection

All ports are already used so what can I do ?(might have to cancel land line phone)

Valstat by Joining in
  • 2 replies
  • 0 kudos

FURIOUS! - no landline

We have not had a landline for a week - myself and my husband are both registered disabled and rely on the phone for hospital appointments etc. We had an engineer come out yesterday to replace the cable in the front garden but, he said he wasn't qual...

Cazzle18 by On our wavelength
  • 3 replies
  • 0 kudos

Switch to VOIP - no success

Followed instructions but no dialling tone and 'check connection' message displayed on phones. Using Gigaset 340A cordless.Delving into HUB 4 via I see that 'Telephony is disabled'.Online support suggested waiting until midnight on the 2n...

cirrus by Joining in
  • 4 replies
  • 0 kudos

Resolved! Land line is down in G82 area.

My Mum's landline is down. She has a fall alarm that works through this. Tried reporting it but didn't get any satisfaction. 

Resolved! Help with wiring to connect for fibre

I have received a Fibre Phone Adaptor to use to connect my Superhub 3 to my home phone. However, I have three separate phones in the house connected to the incoming copper connection. My Superhub is upstairs, approx. 20 metres+ from the first phone t...

Resolved! Fibre adapter and cable tv

I have been sent a fibre phone adapter to connect the home phone to the hub. The phone is downstairs and needs to stay there, but the hub is upstairs and can’t move as the cable tv is connected to the hub from a box on an upstairs wall.Please can you...

steveo22 by Tuning in
  • 10 replies
  • 0 kudos