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New adaptor

Like quite a few others, my hub is upstairs and my telephone socket is downstairs. How am I to plug the new fibre phone adaptor in please? I use and still need my landline thanks

Resolved! Still NO caller display

Hi,After speaking with a Virgin Advisor on the phone on Friday 16th Dec & getting help from an advisor in this forum yesterday, both saying that my caller display function had been re-instated, I still have no caller display. Anyone have any other ad...

Landline not ringing

Transfer completed on 9/12/22 all ok other that not receiving incoming calls, outgoing all good but if I dial my landline there’s no ringing and it’s not connecting???

Home landline not working

Hello, new user here , my 80 year old mother’s landline is not working, I tried all the usual stuff , unplugged and checked the cordless phones power , plugged in a corded phone and still nothing, please can you help ?

Phone crackles

Hello, our landline connected via a wall socket has become increasingly noisy, to the extent that I was not able to hear the options when phoning 150 for help! I have tested the line with a different phone but there is no change.How do I find out if...

No dial tone on landline WN4 area

Hi,we have no dial tone on our landline phone. We have done all the checks and tried another phone too but none have resolved the issue. when you try and ring our landline from a mobile, it says it hasn’t been possible to connect our call. Any help w...

Phone line cut off too early

I had an online chat with one of your agents this morning to change my package. I have changed to volt M250 fibre broadband and O2 sim from 13th December 2022 when my other contract runs out. I still have my M350 fibre broadband, my TV and I should s...

Permanent withhold

HiCan someone please tell me how long it takes for a permanent withhold to be processed?We have called the customer service team twice (possibly three times) about this issue but a month later our landline number is still being displayed when making ...

Phone disconnected

My VM land line was disconnected on 12th Dec with no prior notice.On 13th Dec I received a letter from Virgin dated 3rd Dec - it took 10 days to reach me due to UK postal strikes. The letter stated that my phone line would be cut off due to the move ...

Resolved! remove Landline Voicemail

Hithe voicemail on my landlines has randomly switched on.How can I get this turned back off?thanks

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