Home Phone

Wasn't notified that line had changed.

Months ago I received an adaptor. It said I would be notified when to swap over. Today I missed an important call and have found the line is dead. Plugged in the adaptor and it is working off the hub.What happened to the notification ?

You Switch service

On June 11th we switched from VM to Sky using the you switch program. On 31st May, I received a text ,message from VM telling me they were sorry I was transferring my phone number, therefore acknowledgment we were leaving. Why then on July 16th am I ...

Home phone down

Home phones not been receiving calls or able to make them for 3 days and counting!!!! Yet the service checker online said it was fine. 45 minuets and counting on hold. No ones answering my mobile call to sort this. Ridiculous paying for a service we ...

Old Bakelite phone does not ring with incoming calls.

Hi,Been with Virgin for over a year and thought I’d use the land line for a change instead of mobiles. So I bought a Bakelite phone as it looked cool. Phone rang when first connected but next day hasn’t worked since. Dial tone works, outgoing calls w...

Porting number away

I’d like to port my number away from Virgin. I’m in contract with BB +phone until October. If I do this before the end of contract do I simply lose the discount for the remainder or is there a disconnection fee in addition?

Landline Hub problems- AGAIN - cannot make calls

VIRGIN MEDIA WEBSITE HELP SECTION IS USELESS. How about this wording: Can't make landline calls? First, we need your home phone zone – this is based on your area and how you connect your phone. Just dial 1765 from your Virgin Phone. On Fix you...

0300 numbers

Are calls to 0300 NHS numbers free on talk packages?

How do I know if I can use a digital phone with my Hub 5

My landline has major quality issues and has been made worse since the cable to the socket inside has been inadvertently cut whilst removing ivy from around the Virgin entry point box :o(

Land line

House phone hasn't been workin past 10 days or so,can I book someone to come out and have a look at it please?

Home phone not working since voip switch,

Hi,We recently found out that our homephone has not worked since the copper switch.It is connected to the hub5 as directed but when you call the number it gives a unable to connect message and dialing any number from the phone gives an engaged tone. ...

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