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Help with your Virgin Phone line
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Land line not ringing and not receiving incoming calls

On Monday I had an engineer visit to move my land line, TV package and wifi over to Virgin MediaAt the end of his visit he gave me a small grey adapter for the telephone connection instructing it should be placed into the Tel1 portal in the new Virgi...

KA1347 by Joining in
  • 5 replies
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Resolved! Incoming calls on our landline phone do not ring anymore

 After all our recent issues, phone, pods, hubs etc I thought that we were free of problems at last but .........Our landline is from a Virgin Media socket, not yet been moved to the hub as no date for that yet.  Its been working fine for years using...

jonmc58 by On our wavelength
  • 3 replies
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Voice mail

Hi,I joined Virgin media a few weeks ago. Unbeknownst to me, it came with a free voicemail installed. I was not told about this. Unfortunately, it has been intercepting the calls and stopping them from getting to my answering machine, so I do not kno...

Landline Dead

Same Problem as a few months ago. Landline dead tried calling says number not recognised and line busy. LE3 1RQTried using online testing said hub needed rebooting, landline ok but internet fine and landline is dead

Phone line issues.

We’ve had some work done at home and I think the wire for the phone line has been accidentally cut. I’ve purchased the cable for the phone line to go into the router but still nothing. Constantly engaged when ringing in and no phone tone when diallin...

Reesey80 by Joining in
  • 1 replies
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Openreach Phoneline

I have the BT openreach phoneline hanging down across my back door and they will not come out to repair. Will VM help with this to secure the phoneline to my house? 

CB-LB by Joining in
  • 5 replies
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Resolved! Caller Display stopped working

My problem is the Caller display is not working on my BT ADVANCED PHONE Z   it's been working for years but in the last few weeks it isn't working at all Help please      [MOD EDIT: Subject title changed for clarity]

PRW11 by Joining in
  • 4 replies
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Resolved! Landline dead again

Old fashioned wired landline...   No dial tone when going off-hook, but can hear a click, showing that cabling is intact.  Calling in, I get engaged tone.Online check says landline is ok, but says there's a broadband fault but the landline is clearly...

GJ_12345 by Joining in
  • 6 replies
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