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Help with your Virgin Phone line
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Resolved! Landline change to another number

Hello,I have moved areas back into a family home, my landline number has changed with my package since it is in my name, my family ended their package (which was also virgin media) so the house landline is now this new number I have been given. Is th...

GeorgiaF by Joining in
  • 1 replies
  • 0 kudos

Problem With Switching Landline to Cable Need More Help

My phone is nowhere near the hub and the hub can't be moved as the computer has to be plugged into it.  I was told here that a technician would be able to sort the wiring out but when he came he said he could not do it.  Someone on here was looking i...

Landline change to fibre

On 28 April your home phone service will be switched from the traditional phone line over to our fibre network. We need to replace your existing WiFi Hub with a new Hub so you can make and receive phone calls over our fibre network.What you need to d...

SparkyG1 by Joining in
  • 1 replies
  • 0 kudos

Landline not working Bn133sl

Landline has been down for almost 2 weeks, Frustrating conversations on WhatsApp finally it worked on Wednesday night  and managed to get through on 150 to speak to an agent to ask what the issue was as no communication to tell me the fault had been ...

Land line not working

Phone not working no dial tone but can hear the bleeps when it dials number but then nothing what so ever . Have checked the back of router all connected although when I take the telephone lead black box from router don’t hear a click when it goes in...

Clark1 by Joining in
  • 1 replies
  • 0 kudos

Landline cable needed

My landline isn't working and I think it's because it should be connected to my hub rather than the box on my wall. How do I get a cable to connect it?

She4 by Joining in
  • 4 replies
  • 0 kudos

No landline dialling tone

Currently no landline dialling tone, unsure how long been out.issue in the area?change over in B69 area?

Walker4 by Joining in
  • 1 replies
  • 0 kudos

No Landline Area 24

Since Virgin cut off our analogue service and asked us to connect to the Internet Hub on the 24th January we have had no dialling tone. I’ve reported it several times to Virgin using a mobile phone. They said a problem was fixed yesterday 31st Januar...

Resolved! Deleting a VM Landline line and porting a BT line to VM

I have a VM Landline as part of my 'bundle' but haven't used it for many years (I've been a NTL/VM customer for nearly 20 years). I also have a BT landline. I'd like to delete the VM landline and bring the BT line into my VM bundle and keep the numbe...

billedge by Tuning in
  • 1 replies
  • 0 kudos

Replacement phone line in use

My phone is connected via the hub. I've purchased a new phone and when I plug this in, it says line in use. What am I doing wrong?