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Help with your Virgin Phone line
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No Number calls since moving to IP home

Hi there, Since moving to home phone up we have been receiving numerous no ring calls in excess of 20 per day, the majority of them during the night.I was alarmed when I looked that he call history on the phone to discover this.How do we stop this......

Resolved! type pf phone compatible

HI ,i have recently moved houses and kept my landline as it was cheaper than ditching it. I left my old phone in the old house and need to buy a new phone . Would the small handset type that I plugged directly into old landline (taking power from it)...

thornaby by On our wavelength
  • 7 replies
  • 0 kudos

Resolved! Digital Changeover

I have been told my service will change on 13/01/2023 and I have still not received my adapter and I will also require a engineer to fit it because my hub is in the opposite corner of my house to my phone each time I call Virgin Media I get fobbed of...

Dave751 by Joining in
  • 5 replies
  • 0 kudos

Fibrephone adapter but no date

Hello       I recently received a HUB5, and then shortly after the home phone adapter.       On checking the modem online, telephony is still set as disabled, and we have not received a date when this will switch over . Can someone help please?

uk_dragon by On our wavelength
  • 8 replies
  • 0 kudos

Landline Outage

Hi Virgin Media Support,I have been having issues with my Landline since begining of November. The phone has been working intermittently due to outage in my area. There were times when it has not worked at all for few days. I reported above issues to...

Landline Unable to get incoming calls - outgoing calls are fine

Hi for several weeks now i have been experiencing this error. I've reset phone, reset the base, and since october ive never been able to get incoming calls. I thought switching to Virgin would enable them as bt weren't helping much.Anyway i can call ...

ViperSP by Tuning in
  • 12 replies
  • 0 kudos

Landline not working

Received my adaptor about 4 weeks ago. My normal connection for my landline stopped working ages ago. Plugged phone in to adaptor and then router. Nothing, no dial tone, cannot dial out. If I ring my home number from mobile it just rings and rings. H...

3 bijillion pestering calls later

After what seems like a million calls about swapping over my landline to my hub, and being told numerous times I could do it myself, I finally plugged my landline into the supplied adapter, reset, blah, blah, nope not working etc... online chat cuts ...

Such by Tuning in
  • 20 replies
  • 0 kudos

Home phone line not working

My home phone has no dial tone and is not working. It’s been like that for 6 days.Its not my phone, as I have tried a new phone in the socket and it’s just the same. All physical connections are solid. And the Virgin media App says there are no probl...

AndyMcG1 by Joining in
  • 2 replies
  • 0 kudos

Backup phone

Hi, the backup phone was not what I was expecting. A big phone counted to the router. Can it be put out of sight and silence   as we would be only used in emergency??  

Hosay299 by Dialled in
  • 3 replies
  • 0 kudos