Home Phone
Help with your Virgin Phone line
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Home phone not working - require adapter

Himy home phone no longer works (can’t receive incoming or make out going calls).  I’m presuming it’s down to the changeover but I’ve never received an adapter to allow me to plug the phone into the hub. Can one please be sent out.ThanksLisa   

Phone Line not working

I can't ring in or out via my home line. I have tried other house phones and wire and nothing seems to work. If I ring my house line is just one long beep.There is no problems with the internet  just home line 

Landline not working

I had virgin installed last Monday, not had a landline since, I’ve an emergency aid for falls but not working due to phone. Don’t know what to do

Grace19 by Joining in
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Landline not working

Landline is not working due to changeover. I cannot get hold of anyone from virgin media to talk to. I don't have virgin mobile. How else can I contact them? Tried Whatsapp that didn't help. I am seriously thinking of cancelling my contract as I need...

Cher62 by Joining in
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landline down

Hello, Have been with Virgin for number of years. My landline has suddenly stopped working. Went on the help pages and did all the trouble shooting. All i get is silence I still can’t phone out or receive calls or even get a dial tone. Can it be arra...

GB20 by Joining in
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My landline has suddenly stopped working

Have been with Virgin for years. My landline has suddenly stopped working. Went on the help pages and did all it says including buying a new phone as thought that was the problem.  I still can’t phone out or receive calls or even get a dial tone. 

Jenny20 by Joining in
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New fibre adapter

Hi I've received a text telling me that I'm being sent an adapter to connect my phone to the hub.   My hub is in the front room and the phone is in the hallway.    I don't want to move either of them, plus VM engineers have always said you shouldn't ...