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New fibre phone line

I'm due to have my phone changed over in January and will need to connect my existing extensions to the hub. Following on from stevehight's reply a few weeks ago of how to do this my question is this 'is there a limit to the length of cable required ...

Landline issues

Landline hasnt been working for weeks. none of the numbers work on the phone to get through to virgin. nothing on website gets me any help. This is my last resort.Crackling line, can't make or receive calls. please advise.  

cazza26 by Dialled in
  • 2 replies
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Resolved! Landline dead, again

As Usual no outages reported in my area  went through the automated process on mobile  and told they will test and let me  know results. No further response. Please assign a person to check this out and get me back on line

Our Landline is also dead!

Msg from VM that BB/LL service would be impacted 04/10 due to maintenance. Msg 05/10 that service restored - BB working OK but as rarely use LL for outgoing calls not aware LL not working, subsequently made aware by family member who said calls going...

VOIP Migration

I'm now semi retired from a technical support background.. How can Virgin roll out a migration program from Landlines to VOIP (A well proven technology) with so many problems? The service is apalling ! I haven't bothered to report the crackly lines, ...

How to block 0800 numbers

I’m getting calls from the same 0800 number at least four times a day. Usually no message is left, but occasionally a recorded message asks us to phone a different phone number. Investigation via Google about the first number confirms that this is sp...

Check Phone Line

Hi, is it possible to use my Hub 4 router for my landline connection. I have connected it via the adapter lead but there is no dial tone and the phone says "check phone line"Thanks

glynbob by Joining in
  • 3 replies
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Resolved! Vulnerable mother has no landline

I want a manager to contact me regarding the below. My elderly vulnerable mother still has no phone and I haven’t been contacted as promised !Copy of email sent to CEOI had a phone call at 4pm on Saturday 17th December from Callum, confirming this wa...

rachl by Tuning in
  • 3 replies
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Another VOIP switchover issue

I used the live chat to try to address a problem and to try to find out how to arrange to have an emergency backup line installed and got absolutely nowhere. (I don't think the agent understood, at all, the issue, nor cared much about it and he kept ...

Incoming calls to landline go to voicemail

Incoming calls to my Virgin Media landline go to voicemail after just one ring.If I'm beside the phone and pick it up straight away, the call is connected, but usually I can't answer in time.This started about a month ago. Before that, voicemail work...

hslavin by Joining in
  • 7 replies
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