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Forum Posts

Hub to 'phone cable length.

Since Virgin have totally screwed me up with this stupid new 'phone system and they are of absolutely no help, I'm going to have to sort things out myself.So, how long can the 'phone cable be between the hub and the 'phone. I've searched the forum an...

Gandolf by Joining in
  • 4 replies
  • 0 kudos


Hi can I have some help so I put an order in and it’s now saying order parked. I ordered the contract lastnight but have had no further communication and I don’t know what is happening. If an advisor could please contact me that would be helpful. 

Amy131 by Joining in
  • 1 replies
  • 0 kudos

Service suspended

Good Morning,My services on my mobile phone have been suspended due to two payments previously. Last night, I paid the full amount due, and my services are still suspended. Due to the suspension, I am unable to make outbound calls to the customer ser...

Landline not working

Hi, I recently ...4 weeks ago changed from hub 4 to hub 5.... phone was connected to hub 4 and worked fine. New hub installed phone connected to rear and phone doesn't work. Called VM spent 45 mins no solution just sent an adaptor I already had. Call...

SPvm by Tuning in
  • 5 replies
  • 0 kudos

weekend chatter

I was on weekend talk only now on a new contract it says weekend chatter was is weekend chatter

Don't want a fibre optic landline.

Can someone help me with advice on how to actually book a technician? I have gone round in circles. Our telephone connection is downstairs, there is a plugged in phone upstairs in the office and the PC is upstairs. We will need a much longer cable th...

JulieT6 by Joining in
  • 2 replies
  • 1 kudos

Contact VM

I am having issues in contacting VM regarding my mums account due to the fibre switch over she just has phone and tv package no broadband ,   I have an account at the same address and looking for help in merging the two accounts together , I phoned t...

kate4535 by Joining in
  • 2 replies
  • 0 kudos

phone switchover

HiI was wondering what happens to others who have been given a date for switchover but not received the adapter to connect in time.?I was given 4th may for switchover but no adapter arrived then spent hours trying to explain this and ended up with be...