Unable to receive calls or call out. Phone displaying correct display as connected. Tried checking Service Status but keep getting message system currently unable to check. Can a moderator help please. Wife is vulnerable, recovering from surgery. We ...
We had some gardening work done yesterday, and I'm not sure if they knocked our phone connection. Our phone screen reads "Check phone line", we have no phone or internet, and I've tried resetting the hub several times. We really need an engineer to ...
I have moved my account to a different property and requested Virgin Media to Port my old home telephone number. I've spent a lot of time on the phone trying to resolve issues with my old telephone number not being ported but not succeeded in my atte...
Every time we have hot weather I lose my landline, this is just not good enough. I have no dialling tone, and as a vulnerable customer isolated and totally homebound for 13 years i need the security of my landline. You cant even contact VM if you hav...
Hi, This is my first post will try to make it quick. Had a terrible week calling VM about the loss of ID on home phone, spent several hourly + phone calls and got nowhere, tech department said line tested OK but there is a fault. Checked my phone (Pa...
Hi, please can someone help to extend my landline ring from 3 rings to 8 before the answerphone kicks in?
I have had a landline included in my contract for many years which I haven't used; I've been using an existing BT account instead. I've decided to cancel the BT account. Can I plug my BT phone into the Hub TEL port and if so what plug adapter do I n...
Hi, I keep getting calls upon calls upon CALLS from Virgin Media about the new landline switchover taking place. I don't have a landline with Virgin Media, have been a virgin customer for 3-4 years and have never used a virgin landline. I only have B...
How can I contact to register for compensation for home phone loss nearly 3 weeks now. Can’t get through to virgin! A known fault they keep advancing the date it’s going to be fixed
hi, Booked engineer for Friday 14th. No show. They booked one for this Thursday he shows up at 4.30 says he hasn't got cable to sort problem. Will call first thing in morning, no show. Now I'm still with fault, no engineer came again, it's about ph...
