Landline not working
My landline is not working properly, cannot ring out or receive calls. When I check service status, it says everything is ok, but it clearly is not.
Home Phone
Help with your Virgin Phone line
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Forum Posts
Call forwarding
Hi,We have just gone over to the new digital service,I tried to divert my home phone to my mobile number using ×70 my number then # but this did not work , is there a new way to do this ?
Cancelling emergency back up line
I have called virgin media today to cancel back up line I was asked for my bank account and sort code details which I refused my call was cancelled as didn’t pass this question help
Landline switchover saga
Hi guys. My elderly parents have no broadband. I’m having a nightmare trying to get an engineer to install a hub in there house ready for the landline switchover in 2 days time. Been trying to organise this for about 6 weeks but when I call Virgin I’...
Sick and tired of poor service - need to speak to someone with some authority
My Dad's landline has been out of action since Saturday. I have been trying to get it fixed for him but keep getting sent round the same loop (at least 3 times now):1. We report the problem and ask for an engineer 2. Engineer booked (took me an hour ...
extension cable for phone to hub can i buy an rj11
Is it an rj11 phone line extension I need to connect my phone to the connector that goes in the hub as i do not want to move my hub and the phone is in the sitting room . Thanks
Hub change
Promised a solution for no number. They have changed me to a Hub4??????After complaint several times and saying that I had convinced several to stay away from VM. They are trying something new, a downgrade.Anyone out there had no number with Hub4?
Seeing outgoing calls on the landline phone when we do not have a phone connected.
Hi, I have been looking at my bills online, and I have noticed that I am being charged for calls going out, when I do not have a landline phone connected at all!They are always exactly either 1 minute long or 2 minutes long, and they are always to th...
Home phone switchover - new hub required
Hi there, We've received an email advising we need a new hub to enable us to switch over to fibre calling. I've tried calling 150 but none of the menu options seemed to get me where I needed to go. Can anyone help?
Port Fail - BT number was ceased on the 25th of April
Hello Tom, I have a similar problem - My BT number was ceased on the 25th of April, because I was moving to Virgin and of course Virgin are saying the number cannot be ported because it is no longer live, so I phoned OFCOM and they said that mu BT nu...
