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Careline charges

HelloI have a careline device installed at home , which i had plugged into my router along with my landline handset with the use of a micro filter . i have just looked at my bill for my landline & i have charges for each activation made. Can this be ...

landline phone not working

a friend of mine who lives in the Poole area has no dial tone on his home phone and when i ring it from my phone i get the "it has not been possible to connect ... " he Live in the [REMOVED] anyone else having similar experiences? [MOD EDIT: Personal...

Port my BT phone number to Virgin

I would like to move my existing BT landline phone number to Virgin Media with whom I also have a phone line nowthere seems to be no point in keeping BT as Virgin provides the same service... and probably better !I have received the adapter from Virg...

Landline dead

I had an email 12 October 2023 saying my phone would switch to fibre network on 9th January 2024.Fast forward to yesterday I noticed no dialtone. From either the old wall socket or the vm hub 5.Doing 192.168 etc revealed Internet telephony disconnect...

no extension phones working

Hi waiting for a date for engineer to arrive after speaking to customer services today I have no extensions working and my main hub phone not ringing but have a dialling tone, need help please

Waiting to be given an engineer date

Hi rang up customer services today because had no phone , they were able to get a line from my hub but my extensions are not working , they said I had to wait seven to ten days but he made the booking but did not give me a date that engineer would co...

83 year old not understanding broken English operators

I have several issues with VM. My son is helping me complain. I'm 83 partially deaf. I have to manage on my own most of the time. I have not had a landline for months because I know I don't understand the operators. My son called an engineer. I staye...

CJB35 by Just joined
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Keeping landline number

Hi,I have received an email from VM saying that my landline number is going to change even though I requested to keep my old one. I think my old number is a VM media number already, so I can't see why it needs to change. My new kit arrives tomorrow a...

Hitch66 by Joining in
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