Resolved! Technician Visit
Is the technician visit to help with fibre phone free of charge?
Home Phone
Help with your Virgin Phone line
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Forum Posts
Recently signed up for a landline. Cannot make outgoing calls
Hi, I recently signed up for virgin landline and have bought the BT2700 handset, one upstairs, one down. I can dial a number however nothing happens after that? No ringing, nothing. Yes, I have ensured that I have plugged the adapter in correctly. I ...
Resolved! VAT invoice for phone & broadband bill
I would like to receive VAT invoices for my Broadband & Phone. Can this be done? This is the 3rd time of asking!
My Mums phone line been disconnected - Help please?
HiPlease can someone from Virgin Media help me that isn't based in a call centre abroad?The issue is my mums phone line appears to have been disconnected by Virgin due to the fact a migration from copper lines to fibre optic lines.My mum and her part...
incoming calls on landline do not ring but go straight to voicemail since contract renewal.
Renewed on Monday and incoming calls go to voicemail and do not ring.
Digital Voice Switchover - 2 phone lines
Hi,Customer service phone line is "busier than usual" (when isn't it?) so hopefully I'll get a quicker answer here I have phone and broadband package, I also have an additional phone line with its own number. The main phone line comes into the first ...
land line not working
Please does anyone know who or where we can get help with the landline. So frustrating that it is a minefield and no clear customer support. Have unplugged everything still not working. Who do I notify?
Landline issues - not ringing going direct to Voicemail
Today, I have experienced issues with receiving incoming calls to my landline. I can make calls but all incoming calls go to VM without ringing internally. As per the Virgin Media help topics, I have rebooted my router but the issues remain. I rang V...
DIGITAL PHONE SWITCH OVER NOW MAILBOX FULL
We were recently switched over to digital landline phone by virgin and provided with the adapter (from analogue to digital). Everything seemed quite simple until a friend said they were leaving messages and we weren't answering them? So we starte...
Non-Itemised Call Charge on My Bill
Hello there.I had a non-itemised call charge on my latest VM bill. I believe that this is the first non-itemised call charge that I have had and am curious to see if it is possible to find out what number I dialled that caused the charge. Thank you, ...
