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Resolved! Technician Visit

Is the technician visit to help with fibre phone free of charge?

GordonO by Joining in
  • 6 replies
  • 0 kudos

Recently signed up for a landline. Cannot make outgoing calls

Hi, I recently signed up for virgin landline and have bought the BT2700 handset, one upstairs, one down. I can dial a number however nothing happens after that? No ringing, nothing. Yes, I have ensured that I have plugged the adapter in correctly. I ...

T4nk86 by Just joined
  • 1 replies
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My Mums phone line been disconnected - Help please?

HiPlease can someone from Virgin Media help me that isn't based in a call centre abroad?The issue is my mums phone line appears to have been disconnected by Virgin due to the fact a migration from copper lines to fibre optic lines.My mum and her part...

Raju01 by Just joined
  • 1 replies
  • 0 kudos

Digital Voice Switchover - 2 phone lines

Hi,Customer service phone line is "busier than usual" (when isn't it?) so hopefully I'll get a quicker answer here I have phone and broadband package, I also have an additional phone line with its own number. The main phone line comes into the first ...

Geoghs by Tuning in
  • 5 replies
  • 0 kudos

land line not working

Please does anyone know who or where we can get help with the landline. So frustrating that it is a minefield and no clear customer support. Have unplugged everything still not working. Who do I notify?

Landline issues - not ringing going direct to Voicemail

Today, I have experienced issues with receiving incoming calls to my landline. I can make calls but all incoming calls go to VM without ringing internally. As per the Virgin Media help topics, I have rebooted my router but the issues remain. I rang V...

nbootle2 by Joining in
  • 3 replies
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We were recently switched over to digital landline phone by virgin and provided with the adapter (from analogue to digital).   Everything seemed quite simple until a friend said they were leaving messages and we weren't answering them?   So we starte...

Non-Itemised Call Charge on My Bill

Hello there.I had a non-itemised call charge on my latest VM bill. I believe that this is the first non-itemised call charge that I have had and am curious to see if it is possible to find out what number I dialled that caused the charge. Thank you, ...

Beagle2 by Tuning in
  • 6 replies
  • 0 kudos