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Help with your Virgin Phone line
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HUB5 Telephone Connection

Hi,Well that was easy.  I was given a date for my telephone to switch over to the network.  As instructed I plugged in the adaptor and phone, waited for two minutes then tested calling in and out.It all worked!  Even with my ageing BT3520 phone (at l...

BillBudd by Superfast
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Porting a landline number from BT

In March I switched from BT Local Business to Virgin Media Business for Internet and landlines, but I have not been able to get my second landline ported. Each time there is a failure to port, Virgin Media send me another authorisation form to fill i...

Resolved! Phone Fibre Switchover

I was due to change my telephone over to fibre today but like many others my telephone base station is downstairs (beside the BT line) whilst my hub is upstairs in my office.Although I have a second phone in my office it is important that the base st...

updating your backup line

Just like another post on here I've received a letter saying that my emergency backup line needs updating, but seeing as the installation was only done on the 22nd Feb and i have the newer phone (motorola fw500) is it safe to assume that i have been ...

Fibre Phone Cable

I was due to change my telephone over to fibre today but like many others my telephone base station is downstairs (beside the BT line) whilst my hub is upstairs in my office.Although I have a second phone in my office it is important that the base st...

Emergency Backup Line

Received a letter asking me to get in contact about replacing my backup line phone, but user of phone is in hospital so is it possible to arrange the change it? 

Resolved! New Hub required for phone switch over

My landline phone has gone dead which I believe is due to the need of a new Hub and adapter. I have tried to contact Virgin about the hub change by phone and Internet in the past but there is nothing there mentioning about Hub change over. Could some...

Landline telephone completely dead

I have two landline phones, one in the lounge and one in the bedroom. Neither of these phones are working.  The line is completely dead, cannot dial out or receive calls.  Any suggestions please.(checked status and Virgin state no problems in the are...

brigantia by On our wavelength
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Eledery and vulnerable left without vital phoneline

Like many others I am reading, my disabled parents have had their landline switched off without the appropriate equipment being provided to migrate them to the broadband phone. I have been trying to get a resolution to this since Friday 19th of June,...

Jason53 by Joining in
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Fibre Phone Cable

Hello.The new fibre phone cable we have been delivered will not reach our hub. The Hub is upstairs, and the in-wall phone cable is downstairs. What should I be doing?Thanks,Bailey