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Resolved! Fibre Phone Switch - Effect On Existing Equipment

Can someone please advise whether I can use the new Fibre Phone setup.My Hub is currently in a ground floor side extension of the house. The current Telephone Master Socket is in the entrance hall of the main house. I also have a second phone upstair...

Converting land line to fibre - some questions

I recently had an e-mail from Virgin Media saying my land line is converting to their fibre network. To enable the phone to work over the fibre network I needed to contact Virgin Media on 150 to order a replacement router.I currently have a "Super Hu...

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I ended phone call

Unfortunately did not end local call as a result call lasted 10hours how much will this cost me

Landline removed from package

VM just gets better...Our switch date to fibre landline was 4th April but didn't receive the adaptor until 14th April (had to chase this a few times but hey, its here!). During the chasing, it became apparent that we needed a new hub which arrived qu...

Can’t receive incoming calls on landline

We have been waiting for our old number to be ported over since 15th March. I rang on Monday 17th April to check if it had been done yet and they said yes we were good to go. I plugged the phone line into our Virgin router and since then we can’t rec...

Landline issues for a vulnerable person

HiDoes anyone know how to escalate an issue we are having with my Nans home phone line?Despite informing VirginMedia that my Nan has a lifeline device (in case she falls over) they have switched off her analogue line and changed to digital. Nothing e...