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Help with your Virgin Phone line
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No dial tone on land line.

Hi I have no dial tone on land line and any attempted calls give a BUSY message on handset.  I can receive calls.Checked phones, and tried alternative phone.Status checked online and OKReset hub.No change.

Resolved! Home phone

I keep getting calls where the phone doesn’t ring and when I look at missed calls I get a screen showing as call ‘unavailable’Can’t understand why it doesn’t ring. It is working for other call. TIA

RS6avant by On our wavelength
  • 11 replies
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I haven’t received my fibre phone adaptor

I haven’t received my fibre phone adaptor yet and my landline isn’t working.can someone confirm when I will receive it or if you can arrange for a replacement to be sent?Also will I receive a refund for the landline payments I’ve paid but been withou...

Gcope_1 by Joining in
  • 1 replies
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STILL no caller display on my landline phone

So, after almost an hour on the phone yesterday. I have tried all suggestions & I still have no caller display on my landline phone plus, because this is linked to the caller display, I cannot tell if anyone has phoned when I am out. Everything else ...

June58 by Joining in
  • 0 replies
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Phone line down all day

Hello, phone line down all day since 8am. Service status was showing an issue to broadband in my area, but my broadband was unaffected. Service status showing phone line ok, but this is incorrect.Ringing the helpline provides a cycle of automated mes...