Home Phone
Help with your Virgin Phone line
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Fibre Phone

I have been notified that my home phone will be switched to fibre today and have the adapter but I live in an older property where my phone connection is in a different room to the hub. Does anyone know how I can get the adapter to work?

RD60 by Joining in
  • 8 replies
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Resolved! Phone ringer with fibre broadband

I have been using my phone with a separate ringer, connected via an adaptor, since the ring-tones on the phone are not sufficiently penetrating.This worked well with the landline.   Now that I have to connect via fibre broadband, the ring-tones on th...

johncc by Joining in
  • 3 replies
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Got cut off on a 150 call!

On a call to complain my TV and phone not working, got cut off.  The operator said first my TV would be running again in 2 hours. Fair enough, but I called on Sunday so they have to wait until Monday. No chance to ask about when call services will be...

Resolved! New fibre network - not yet installed = setting off alarm

We received the short cable with the instructions for the switch over to the fibre network. We have been away and only got back shortly before the deadline 26/07/2023. I did not realise that this meant they VM would be stopping the existing phone fro...

Kempster by Joining in
  • 3 replies
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Resolved! Call diversion - setting up remotely

Last summer, our phone was changed over to VoIP.As we don't use the land line I didn't plug in the adaptor. (It's somewhere in the padded envelope it was delivered in, but I have no idea where.)But now I have discovered my account includes call diver...


I would like to upgrade my landline to include evening calls. Please can you assist

Colin555 by Joining in
  • 1 replies
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Line cord error

Home phone states line cord error, I can not see a fault I have tried the obvious (connection, turned off and on) 

Knolan1 by Joining in
  • 8 replies
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Resolved! Home phone switch over

Hii have just plugged my phone in to my hub with the connector provided and restarted the hub but I have no dial tone and the phone does not ring. I have tried a couple of times. Any ideas please? Thanks