Phone not working how do I contact virgin for help
Is there a number I can use from my mobil.
Home Phone
Help with your Virgin Phone line
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Forum Posts
Resolved! Keeping my old landline phone number
Hello, I have been waiting since the 1st June for my old phone number to be ported over from BTI have made numerous phone calls and made 2 complaints and I was told this would happen 2 weeks after the 5th July. I am waiting for hospital appointments ...
landlines phone not registering missed calls or voice messages after fibre switchover
hi Since the switchover our landline phone is not registering missed calls or voice messages I am wondering if my phone is either not compatible or old its a panasonic no idea the model. Or is there something else I should be doing I followed the ins...
Removal of land line
Hi - Is it possible to cancel my land line? I never use it so cannot see the point of keeping it. Thanks.
Landline switch to fibre
Hi, I’ve just received email advising that phone line will be switched to fibre. The phone is downstairs in the hall but our hub is upstairs in a bedroom. Can a technician visit to move the hub downstairs to the hall? Thanks
Phone line digital adapter
Reported a problem with my landline last Saturday. I was told that I would be sent a digital adapter, which would arrive Monday or Tuesday, and that I would also be texted within 48hours re an engineer appointment. (We need an emergency back up). ...
Landline
Hi, My Mums landline has no dialing tone. I have checked there are no issues in the area and I've tried a corded phone in the socket and it's still the same, she has her community alarm connected to the phone and I can't get to speak with anyone at c...
Proof of barring for lost phone
I recently lost my phone and my insurer requires proof of usage which I’ve sent through and has been accepted but they also require proof of barring (a letterheaded document that says my phone has been barred). I’ve contacted Virgin many times and th...
Insult to injury
Just been billed an extra £35 for calls to O2/Virgin on my landline while trying to sort out why my mobile won't work since the recent migration from Virgin to O2. Couldn't call 202 for free from my mobile - cos mobile not working and wasn't given th...
Divert on No Answer stopped after "upgrade"
About a month ago my landline was "upgraded" to use the Virgin Media broadband hub. Prior to this, a call caused the phone to ring 6 times and then divert to my mobile phone. Since the upgrade this has stopped working and the phone just continues to...
