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Outgoing voice cutting off

We've had a problem for weeks now where outgoing voice cuts off mid-call, so the person at the remote end can't hear us but we can hear them. Redialing doesn't always fix it right away. We have rebooted the router. I have tried reporting this to the ...

Change to fibre phone

Hi team,Just been sent an adapter and instructions that my landline will change to fibre and I must plug my home phone into my hub using the adapter if I want to use my phone. only problem is that my phone is in my hall and the hub in my daughters ro...

Andy_J by Joining in
  • 718 Views
  • 12 replies
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Landline phone display says no line.

HiWe have just discovered that we have no landline, no dail tone and 'No Line' on our phone display. Been through the website which says no issues reported in our area and trying the fixes say reboot the Hub???? What??? Never had to do that before.We...

nico8 by Tuning in
  • 480 Views
  • 8 replies
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Home Phone switchover

After 3 requests I eventually received new hub and adapter for home phone. My son came round to connect it up for me and it doesn't work. He dialled in to the router and it says home phone is disabled!! Now the phne has been moved to new hub, it now ...

unable to make mobile calls yet again !

Hi Virgin media so fed up with your service this time around have been a customer for over 5 years and yet again i am not able to make calls to mobile numbers this is the sixth time that this has happened every time i call i am told there is no recor...

Nomis138 by Joining in
  • 269 Views
  • 3 replies
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Resolved! Porting from Sky & Help Alarms

This is a random question and I suspect the answers will be no however here goes:My mother needs more help nowadays so my mother and my husband and myself will be selling our respective properties to find a new place that is suitable for mulit-genera...

Landline telephone not working

Hi We have been without our landline telephone since yesterday morning.  The website does not appear to flag up any issues. Please can you kindly look into this urgently.Thanks Peter

kitchp by Tuning in
  • 205 Views
  • 2 replies
  • 0 kudos