AGAIN, my landline did not work, no incoming calls.Now upgraded to fibre nothing on my landline, I read that compensation is paid caused by outages and failures,Not a penny refunded in spite of over a year with landline faultI am on the verge of invo...
Since the transfer to Hub on Sept 15 my phone doesn't ring. The dial tone is ok; I can make calls and voicemail works for incoming calls. But there's no ring.
Hi people Quite stressed about this fibre changeover. The communications from Virgin have been far from helpful. My broadband hub i nowhere near my phone and apparently the current wire has to be plugged into the adapter which has to conct to the hub...
Just received bill. I went thru customer retention and the number was dialled on my virgin home phone. I've been charged £10.60 for 52 minutes but surely it's their free phone from the land-line? There was no other option?
So I switched my broadband to virgin media. When signing up for it I selected ‘keep my landline number the same’. Virgin media has texted me today, saying my landline number has changed - I’ve got a new landline number. My broadband package is due to...
Made a couple of calls on my landline this morning then when I next tried I had a recorded message saying"Oops, you may want to check that number"Tried all of my landline phones and they are all the same. Strange thing is that I can call my mobile ph...
Hello, today I’ve just signed up for a broadband deal with Virgin Media online and I want to transfer my landline number from my current broadband provider to Virgin Media. Having been advised that Virgin Media doesn’t contact current providers to ca...
My digital phone switchover was yesterday. Everything connected as instructed, but no dial tone on the home phone. Have rebooted my Hub 3 several times both yesterday and today but without success. Grateful for any help - thanks.
Hi,I've had the notification letter that my telephone service is going over the hub but I can't find the letter - I thinks its still someway off in my area.About 2 weeks ago my landline stopped working - BT were working in the street about the same t...
I was installing my landline phone but not ringing when receiving calls and the call would cut after a few seconds. Any idea how to fix this?Rebooted the hub but problem persisted. I was more than an hour with a Virgin support agent and the problem s...
