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Resolved! Call Divert on busy

I use Call Divert on Busy / Engaged but am a little worried I will lose this when the switch over to 21CN happens.  I have read others have had problems and  it might have been resolved?.  The phone guide now makes no mention of Call Divert options o...

neilyoung1 by • On our wavelength
  • 880 Views
  • 15 replies
  • 0 kudos

Resolved! No Landline No charge?

I'm just about organised to switch over and thought of something that I'm sure has already been answered.If I no longer have a landline (which I pay for), and use wifi/net instead (which I already pay for), does that mean I will no longer have the sa...

ewhitey by • Superfast
  • 372 Views
  • 6 replies
  • 0 kudos

Landline Broken - Normal Support Failed

Landline not receiving calls. Can maybe make them, but it's crackling and sounds like it's in the distance. Been broken for at least a day.We call 0345 454 1111 from mobile - Then get stuck in a loop of a 10 minute automated checkup that hasn't compl...

Resolved! Switch over - please check phone line error on phone.

Hey, phone went dead today so knew it was time for the switch over.Plugged phone using adapter into port 1 on router as instructed and when signed into the routers admin page can see telephony ( ready) so appeared all was well... however on my phone ...

Permanent witheld number facility taken off

Have just found that that the facility to withhold my phone number has been taken off.  Have had a virgin account for over 20 years and always had this facility. On website it states to contact customer care to arrange for it to be put on. After 30 m...

Abobbett by • Joining in
  • 182 Views
  • 4 replies
  • 0 kudos

Landline completely dead (01902 Wolverhampton)

Stepdads landline is completely dead. Tried all the usual troubleshooting nothing helps.He is 80 years old and needs the landline for medical support reasons.I cannot find a support phone number on your website to actually speak to a real person, and...

Switching my old BT Number to Virgin Media

Hi Everyone, quick question.We switched to Virgin Media back in around Dec 21, after some issues with the initial setup and Broadband, things have settled down and are working well (fingers crossed this continues).We continued to keep our BT landline...

Alan782 by • Dialled in
  • 371 Views
  • 5 replies
  • 0 kudos

Fibre Phone adaptor I need a VM engineer to install extentions

Received Fibre Phone AdaptorMy main hub is upstairs next to desk top PC, my landline phones are located within lounge downstairs and bedroom upstairs. I understand a VM engineer can install Free of Charge connection / extension wiring to connect the ...

Sefton by • Tuning in
  • 671 Views
  • 12 replies
  • 0 kudos

Landline not working

No dialing tone. Does not ring when dialled in to. Have tried another phone in the socket and no difference. Service checker shows no problems in my area and broadband seems to be working ok. Can someone from Virgin please help (again!)

AndyGG1 by • Tuning in
  • 178 Views
  • 3 replies
  • 0 kudos

migrated with no notification

Today I have attempted to call my 92 year old dependant father at our pre defined time. All I get is automatically diverted to VM help (or lack of) desk. They informated me that our phone line has been disconnected today with no prior notification, t...

adriansu by • Joining in
  • 229 Views
  • 1 replies
  • 0 kudos
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