We recently changed to fibre optic and now my caller ID is displaying withheld. Also when when people call me they get the international dial tone. I have called your customer service several times who are unable to advise.
Can you tell me if there is an on going fault with the Voicemail notifications that has been causing problems since at least the middle of August 2023 and if it is affecting numerous landlines.
Over the past 2 days we have not been able to call any landline numbers but can receive calls from others including mobiles and landlines:Dialing tone heard when first dialing landlines. Then the line goes quiet for some seconds with no ringtone hea...
Following an 8 hour outage on Tuesday 14th November my landline is dead & connected separately via old Telewest cable.
Hi, joined virgin yesterday for first time. Telephone number not ported over. Can someone advise please?
Hi, I have had emails and a text about upcoming digital phone switchover, but like many others have found it impossible to contact VM. No email/web form, No specific option on 150 and eventually get told too busy try again later.I do not have home h...
After many years of working ok my answerphone on the home land line has stopped cutting in, so no one can leave any messages. The phone is ringing and working fine apart from that. Tried calling 150 but didn't seem to get anywhere.
Hi , third time trying to talk to you, can you please give some advise about caller id not working. It’s worked fine until my transition to your fibre network. When my caller gets an international dial tone my caller id shows withheld on my handset. ...
I'm still using a superhub 2, which isn't compatible for the new digital phone adapter. I've been trying all week to get through to arrange an engineer visit without success. The cut off date is tomorrow. Is ther anyway to contact virgin without wait...
Phone unable to call in/out ie 1471/150 etcGone to neighbours rang 0345 454 1111to be told i need to be near phone number reporting10 minutes testto be told ring again in 10 minsAnother 10 minutes of tests to be put thru to support10 more minutes goe...
