so i never recieved a letter about the switchover date, i have a email that states the 29/4 and the 16/5 , I am now not able to make calls on the current landline but can recieve, I have set up the new landline into the router and there is no dial to...
Our home phone has not worked since Saturday and I rely on this as i am a carer for my elderly mother who lives nearby. Order of events so far:1. I tried to report it Saturday but without the 150 facility this is difficult/ seemingly impossible to s...
Can someone help me get my landline number removed from BT phone database. I’ve been a VM customer for many years and thought I was ex-directory but the latest BT phone book delivered today has my landline details. BT say I have to get VM to remove...
Hello,I had a hub 5 delivered a few weeks ago and like others have reported I am getting hundreds of 'missed calls' no number. I have watched the phone light up and then register a missed call although the phone did not actually ring.For example clea...
As requested I have connected my Panasonic DECT3 cordless handset to my my Hub 3 Router - using the adapter, provided by VM - into the port label Tel1, reset the router and the phone and all the handset has displayed since then (28/03/23) is a messag...
HiI've had an email telling me to contact you to order a new hub so that my home phone can be connected to it.I dialled 150 as requested in the email but have no idea what my security word is so couldn't continue.Can I initiate the request for a new ...
I switched to BT as a trial while still paying virgin for broadband and telephone line.Switched back when virign gave a better offer. Virgin got a digit wrong when reinstating my line. I now have the wrong number and that number does not accept incom...
Paid my latest bill for landline, TV and broadband. But my landline isn't working at all and has been taken off my virgin media package. How do I add it back?? And why was it taken off??
I have been notified that my home phone will be switched to fibre on 12/6 and adapter will be sent out to me. I live in an older property where my phone connection is in a different room to the hub. Does anyone know how I can get the adapter to work...
My brother has just had fibre installed. He is a vulnerable person and now his falls alarm doesn't work and he can’t phone anyone. How can this happened?What is he supposed to do?vicky
