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Help with your Virgin Phone line
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Resolved! Phone move

Just moved the home phone, aside from being inconvenient, this is the first time that it's been mentioned that you need to leave the hub on 24 hours a day to receive calls. Nice of you to move the cost of this to the end user and not reduce the bills...

iancb by Tuning in
  • 6 replies
  • 0 kudos

DECT phone or new phone, VM Hub 5 ?

Hi,I have a package including landline, which I've not bothered with for 2 years. Now wanting to use it.Can I use my (7 years old) DECT phone or do I need to buy a new one, and if so any recommendations ?Can't see anything useful on VM main pagesAlso...

derek765 by Dialled in
  • 3 replies
  • 0 kudos

Landline number wrong and no incoming calls

This switchover is chaos! My 93 year old father lives alone and I discovered 15 days ago his number has suddenly become disconnected. Just getting "you have dialled.an incorrect number". Discovered it's due to this switchover and because he hadn't re...

unolie by Tuning in
  • 1 replies
  • 0 kudos

switchover date

please tell me when my fibre network home phone switchover date is. i'm OX4 6HX postcode.my adapter has arrived, but no switchover date 'in the letter we're sending you'. no letter with a date has got to me

obrother by Joining in
  • 3 replies
  • 0 kudos

Call charge

Hi all, I'm a new virgin customer. I took the M250 & landline, volt package. Although I'll be moving to the mega package on 30th Nov which includes Anytime Chatter.My question is, on my initial bill it shows a call cost of 48p, not a bank breaking am...

pcdoc69 by Joining in
  • 4 replies
  • 0 kudos

Landline not working

My landline hasn't been working for a few days and I cannot get through to anyone on the phone because I can't remember my memorable word. I am 85 years old and I need an engineer to come round and look at it for me. This is urgent.

Transfer of old landline number

My old BT landline, that I've had for over 20 years, had not ported across when I switched to VM even though I had requested to keep it. How do I get Virgin to rectify this? Olivia 

Landline busy when ringing in, no dial tone on handsets

This seems to be a common theme, but for the last week we have had no dial tone when we pick up either of the handsets we have - one connected to a wall socket and one plugged in as an extension. If we ring the landline number, it comes up as line bu...

Pontius by Joining in
  • 1 replies
  • 0 kudos

Landline not working

Hi my landline has not been working for over a week. There is no dial tone and if I call it from my mobile I receive the message ‘you’ve dialled an incorrect number,. Please can you look into this?

RT786 by Tuning in
  • 0 replies
  • 0 kudos

Resolved! Phone line dead

My Virgin landline has been dead for a few days now. It's a traditional line over copper wire.I have tried connecting another handset to the socket with the same result, no dialing tone and no calls received.How do I go about getting it fixed?Thanks