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Help with your Virgin Phone line
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Phone fibre adapter

I have received a phone fibre adapter and looking at the installation instructions it will not work with the setup I have at the moment. The phone socket is in a remote location to the hub so is not a simple plug in solution as described in the instr...

Barry_P by Tuning in
  • 3 replies
  • 0 kudos

Hub Phone Sockets

I'm a retired BT Engineer and I'm waiting for my phone line to be transferred from the Virgin copper network over to the Broadband Router. The adaptor has arrived and I await the changeover next week.One thing I've noticed is this... On the web page ...

Opera Snapshot_2023-08-01_111844_www.virginmedia.com.png
pete6673 by Joining in
  • 6 replies
  • 2 kudos

Can't use phone via hub

I've just had to buy a new computer. The old one had a port for a phone, and it worked well. The new PC doesn't have that facility, so I bought an adapter (There wasn't one with the hub) and used it to plug the phone into the hub. I'm not getting a d...

neitshade by On our wavelength
  • 11 replies
  • 0 kudos

port number from talk talk

hi, due to have services installed tomorrow from talk talk and asked for number to be ported over from talk talk to virgin, but got told can't do this until services have been installed, is this correct, have had landline number for over 30years and ...

amy1939 by Joining in
  • 6 replies
  • 0 kudos

Resolved! I want to keep my old land line number

Hi:I wonder if you could help please.My husband is on a low pension and can no longer afford his old contract with Virgin, which runs out next month.I now have a small pension that will cover Virgin on a new contract, which I have set up.My problem i...

denlesy by Joining in
  • 4 replies
  • 0 kudos

Resolved! Landline won’t work

I have connected my landline to my hub 5 but can not get it to work. I have no dialling tone on the phone, I have rebooted but still nothing. I had it plugged into an NTL phone line socket that I have had since before time began which worked with no ...

Belfast4 by Joining in
  • 5 replies
  • 0 kudos

Ex directory

Hi, how do I remove my home phone number from the BT phonebook. BT told me to call Virgin. Spoke for an hour this morning to Virgin with no help as they don't know how to do this. Any help appreciated. Thanks

tap2 by Joining in
  • 4 replies
  • 0 kudos

no dial tone

I have no dailing tone on my landline and I've tried the service check and it says no issue in my area ( Area 15) and i have try a different phone and is the same. if i use my moblie to call my landline it come up " User busy"

chiky by Tuning in
  • 2 replies
  • 0 kudos

No dialling tone

I have been trying all day to get a dialling tone on my dad’s landline, I’m going round in circles trying to get hold of someone, they want information I don’t know, he’s 88 and needs to be connected to carelink Help!! 

Re: Landline stopped working today

My landline stopped working this morning.  I have used the 'Check Status' oprion and it says there are no issues.  I have dragged out my old cable connected non wireless handset and plugged into the wall socket (no it doesn't come out of the hub it i...