Landline - doesn't ring for incoming calls

[Martyn10]

I have bought new telephones (cordless) since plugging the phone in to landline socket and mains electric socket the phone will not ring when someone calls our number. I can see on the handset the number that is calling  butno sound. I can make outgoing calls.

Please advise

[MOD EDIT: Subject title changed for clarity]

[Matthew_ML]

Hey Martyn10, thank you for reaching out and I am so sorry to hear this, also a warm welcome to the community. 

When you say ring, do you mean people cannot call you or when you call people there is sound?

Is there a dial tone?

When you are rung does any sound come out of it to?

[Martyn10]

Hi Matthew,

When someone calls our number the telephone does not ring. There is a dialing tone when handset used for outgoing calls and I can call out no problem. I have reconnected the old phone which did work but now that does not ring when called. I have checked the ringer volume and that is set to full volume.

[Matthew_ML]

Okay thanks for letting us know.

Let me send you a DM and we will get to the bottom of this. 

[frankgibb]

I have the same problem. All was working until a few days ago. Nothing has changed on my side, same handsets, same settings. I’ve checked ring volumes - and they ring ok when making internal calls. Also checked the Do Not Disturb function is not enabled,

i’m using BT3110 phones.

As with the original poster, the display on the phones light up but no ringing.

[Molly_T]

Hi Frankgibb 👋
Welcome back to the community forum! Thanks for posting. 
Sorry to hear you are having some difficulties with the landline too! We may need to take a closer look at things from our side to help get this resolved for you. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[frankgibb]

Thanks for your assistance @Molly_T.

For others that might be having the same problem, an engineer was scheduled to come out. After receiving the text message confirming the date and time, I re-checked my landline and it was working again , handsets are ringing. So no visits was required I cancelled the appointment.

[Molly_T]

Hi All 👋 Just returning to update the public thread too!

Thanks to Frankgibb for PMing with me 📩 - As they mentioned, the fault appears to be resolved so they cancelled the appointment as it was no longer needed. Hopefully there are no further issues but please do get back in touch here if there are. 

Wishing you all the best! 🌞