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Forum Posts

Low PS5 download speed via ethernet cable

I recently replaced my PS4 with a PS5 and thought the new console would work well with my Hub 5. Unfortunately I am still suffering from slow download speeds, at best approx. 85MB.I am connected via a CAT 7 Ethernet cable to a Virgin Pod. I have test...

Polster by Tuning in
  • 1425 Views
  • 10 replies
  • 0 kudos

Packet Loss

I always wonder why my son was swearing at the computer when he was as he said it kept 'lagging' Today he showed me a program that logs the packet loss for his games (League of legends and Rocket League) sometimes these were showing 100% packet loss ...

paul73mt by Joining in
  • 1274 Views
  • 17 replies
  • 0 kudos

Resolved! high ping when gaming

im an m500 customer currently using the media hub 3 in modem mode with an asus rog strix gs-ax5400 router i play with a wired connection but am experiencing un playable levels of ping in game at any time of the day. outside of gaming everything seems...

Want to cancel contact

After having over a year of trouble when gaming with virgin enough is enough I want to cancel my contractGaming is our main use of Internet and we have been suffering with huge ping spikes energy single day, I was on hub 3 and virgin told me if i upg...

adam72 by Tuning in
  • 608 Views
  • 4 replies
  • 0 kudos

Lag spikes throughout the day

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9bb10fc1c84e71c73274365b91ea136a1819d886I was noticing lag spikes while gaming so setup a BQM, could anyone with more knowledge  take a look please.I have not set one up for a couple o...

Install wall soket

I have a VM wall socket downstairs, but i want another one upstairs on my room for gameing and work, it is possible to install another one?

Adrian14 by Just joined
  • 497 Views
  • 2 replies
  • 0 kudos

Lags, drops since installation.

For over a year I had 3 visits, and multiple tickets.The last visit of a technician resulted in replacing the router and it was fine until recently...again..it's getting frustrating, as the lines were upgraded in our area other providers started to g...

Andaron by Tuning in
  • 328 Views
  • 1 replies
  • 0 kudos

Xbox Series S sudden NAT & Teredo issues

Area 21, south London. Sudden issues since Xmas Eve whereby the Xbox will not connect to internet. I’ve reset Xbox and router, wired the connection, it’s not working. Will connect to my iPhone hotspot but when trying to connect to virgin I’m getting ...

GinaG3 by Tuning in
  • 1673 Views
  • 20 replies
  • 0 kudos