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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Setting up email on new phone ntlworld email

My husband is trying to set up his email on a new phone. He can log in using his password on webmail so we know that works. However after following the instructions for setting up, using imap and smpt with virginmedia server names, he is denied acces...

alienor by Up to speed
  • 15 replies
  • 0 kudos

delete old NTL email account

Hi forumI have a old NTL email, that i know longer use, my passwords etc do not work and I no longer have any connection with virgin media. I suspect it is being hacked and i would like to delete the account for peace of mind?

9184 by Joining in
  • 1 replies
  • 0 kudos

CCTV emails blocked

Last week my cctv system stopped sending emails.On investigation turns out that the cctv is handshaking with the email server but when the email itself is sent it appears to be blocked.The 123-reg email support team investigated this and suggested th...

solobay by Joining in
  • 13 replies
  • 0 kudos

Can't access account or emails

Since yesterday I haven't been able to access my virginmedia account or emails, i tried the forgotten password link but it doesn't do anything.When I try to go into my account it shows asYour email or password was incorrect. Please try again or go ba...

robbyvrs by Tuning in
  • 15 replies
  • 1 kudos

new email issue

so the initial problem ( time out) is resolved - but now I cannot sign in as it says my email and password don;t match ! Both are correct. this needs to be fixed. 

energise by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! NTLWorld

Years ago I had an ntlworld email address. I was told it would be closed so I set up a new account elsewhere and popped an autoforward on to catch any last few mails before the 6 month close date.I thought all ok then suddenly I have an email come th...

Delete old email address

I really hope someone can help me on this forum as I had no luck when I tried calling virgin media.I cannot access my email address anymore and unable to reset password. The issue I have is that this email address is still active so any ac...

Rose761 by Joining in
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  • 0 kudos

Email not working

Can someone tell me if there is a problem today with accessing email.When I try to login I just get the message site cannot be reached.I have picked up emails through Outlook on my phone but not on my laptop.

How can I stop getting emails on my old account?

I left Virgin sometime around May 2022.  I'd been with them since they bought out NTL in the early 2000sI still had the NTL email address.  I can no longer sign into the virgin account to contact support.However, my old email address is still fully f...