Forum Discussion

SamJB13's avatar
SamJB13
Hanging out
2 months ago

What username email address do I use?

Should I be using my third party Gmail email address as the username email address to login to My Virgin Media Account and webmail or my ntlworld email address?

7 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    SamJB13 The answer depends on which email address you used to create the new VMO2 ID under the new sign in process.

    • SamJB13's avatar
      SamJB13
      Hanging out
      2 months ago

      I have 4 email accounts, I have just gone in and logged in with a secondary gmail addess and changed password and verified the email address but when I try and access the emails it states I have to link to My Virgin Account but when I try and do this it wants to change my access to this current gmail address and not the primary email address, how do I change all 4 as they are just going to keep saying I have to change the primary account?

  • SamJB13's avatar
    SamJB13
    Hanging out
    2 months ago

    Hi,

    You have said that we need to use our Gmail or third party email address as the username but why have I received this back in June saying to use the Virgin Media email address?

     

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 months ago

      SamJB13 for the email address that you received the June email from VM you should use the actual VM email address as the sign in username not the Gmail address.

  • SamJB13's avatar
    SamJB13
    Hanging out
    2 months ago

    How does this work when I have more than 1 email address? I have logged in to a secondary account and it wants me to link to My VM account but when I do this, it wants to change the email address for my primary account to this secondary email address? Previously I used each of the email address to access My VM???

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi SamJB13 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with the single sign in ID. When you go to the login page you area effectively re-registering for an online account and to link your email address to your found account and transfer over. You should be able to do this using a new email address and confirming the account details and their log in down the registration line, as we are still facing some minor issues you may be successful by all means please do let us know.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    How does this work when I have more than 1 email address? I have logged in to a secondary account and it wants me to link to My VM account but when I do this, it wants to change the email address for my primary account to this secondary email address? Previously I used each of the email address to access My VM???

    SamJB13​  Not sure why you would be getting that request re the primary account.  When I went through the process for each of my secondary accounts the final stage was to link it to the Virgin Media account which just required clicking the button.  It then wants to link an O2 account as well but as this is a secondary address you can just click on the option to skip that part.