Forum Discussion

big_phill's avatar
big_phill
Tuning in
7 hours ago

What's up with email?

It seems like I've been though the same aplaver as everyone else today.

I was asked to reset the passwords for my main account and a secondary email address.  Both seemed to go through fine, and I can access the emails via webmail, but can I get my main email (from the secondary address) using Outlook and POP3?

Nope, it keeps telling me myusername or password is wrong.

The same password howeve, lets me access webmail fine???

Anyone got any ideas?

4 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    If you are setting up an email program, are you using the app password generated from My VM along with your VM email address?

    • big_phill's avatar
      big_phill
      Tuning in

      Tried the passkey it generated for me and the new password I set, neither is accepted.

      Meanwhile a 3rd account which I've not even logged into yet, nor been forced to change the password with is working fine.

  • whats gone wrong with virgin been trying to get emails all day asked to join virgin/o2 tried that all i get is this message  IDF-12B rang virgin with this and was told they are having problems it might be a few days before they sort it i need to access my emails

  • What a superb upgrade!  Now I can't access ANY of my email except for via Webmail.  It's funny as for a few months I've been thinking about moving all of my email to GMail, maybe it's time to start that?