Forum Discussion

Mark_TASF's avatar
Mark_TASF
Joining in
10 days ago

Email Disaster

At 10pm last night my email was locked out. Nothing worked. Called Customer Services 15 min wait to get then on for another 30 mins and they say they cant fix it and have to raise an IT ticket, which could take 5 days, oh and IT dont work at weekend, so earliest resolution would be Monday. No explanation as to why. So Virgin no longer has 24 tech services and they dont work weekends! Its utterly ridiculous in this day and age when tech runs 24/7 that a huge conpany DOES NOT HAVE 24/7 tech support. Im utterly fuming. Ive been with this company since early NTL days and the customer service is getting worse and worse. And you cant leave or theyll close your email! 

Furious doesnt come close.

 

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    10 days ago

    You need to start the slow and laborious process of migrating your email to portable providers like Gmail or Outlook (or even paid for like Ionos and Proton that aren't that much in the scheme of things). VM is unlikely to support email provision forever and you will be in a more flexible position when it comes to considering competitor ISPs. 

    • Mark_TASF's avatar
      Mark_TASF
      Joining in
      10 days ago

      I think you are right. Also Ive just done a quick check and found i can get a similar broadband package with Brsk that has no in contract  price rises. It's £7 month cheaper. That doesnt sound much but Im on a discounted loyalty rate cose ive been customer 20+ years. On the actual price its £36 cheaper. Plus Brsk have great Trustpilot reviews. I think its time cut to cut myself loose from Virgin. Tbh the lack of portable email has been an anchor, but ive never had a problem with it till now. However, i remember whrn if you had a fault you could get a techie at 2am. Never mind waiting 5 days. This just shows what Virgin really think of their customers. They used to have a USP with having fibre before everyone rlse, but not anymore. Its time to move on. 

      • Cardiffman282's avatar
        Cardiffman282
        Trouble shooter
        10 days ago

        Yeah I hear Brsk is great too. I doubt you will look back.