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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Blueyonder not working in Outlook & Apple

Despite doing quite a lot of reading, I can no longer get my blueyonder emails to work in Outlook (Office365), and on my personal devices, iPhone and iPad (both with latest IOS).I have tried the suffix and the, neither...

iang31 by Tuning in
  • 6 replies
  • 0 kudos


My wife's email stopped working about 6 days ago, A ticket was raised and someone called this evening and the problem was fixed (Hurray)Problem now is she cannot change the virgin media login password set up by the help team to a more secure one only...

AlexM271 by Joining in
  • 7 replies
  • 0 kudos

Resolved! ntlworld email problem on phone but ok on PC

HiSince 5th Aug, the body of my emails aren't coming through on my samsung s20 phone. However, they are ok on my PC. My gmail account emails are coming through on my mobile okay.I've noticed today that no ntlworld emails are coming throu...

NeilH2 by Joining in
  • 15 replies
  • 0 kudos

Resolved! My Blueyonder email history still not restored

I have about 20 folders I use for personal and business related matters.Some have been restored and some are empty. I rely on my historical emails for VAT claim proof.Have reset my password etc.What else can I do ?

ADIUK1 by Joining in
  • 9 replies
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Resolved! Re: Not getting blueyonder emails on Android Phone

I've been having what sounds like a very similar problem. Email has stopped syncing on the Gmail app on my android phone.I deleted the account and re-added, and this then synced any new messages.However, it then stopped syncing again.I've now removed...

Completely frustrated!

During the email outage a couple of weeks ago, I was getting problems receiving emails on my laptop  then my phone.  When it was all OK, I started getting emails on my laptop again but nothing is coming through to my phone now, although I can send em...

Lindee by Tuning in
  • 10 replies
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How to cancel my old NTL email account

I cancelled my account with Virgin around 2 1/2 years ago but my old email account still appears to be active (I still receive emails on it). Understand it should have been closed down after 90 days. How do I go about getting it closed down?

email inbox lost, but thunderbird picks up ok

my webmail inbox refuses to show any incoming email.  I have been changing some of the names, and using my new virginmedia address now, which shows an error and an empty inbox.  The error message is: "The entered credential or authentication informat...

Resolved! Email hacked and needs deleting

Please can you delete my husbands old email account.  We no longer have a Virgin Media account.  Hi email address has been hacked and is being used to hack Instagram accounts.  [MOD EDIT: Personal info removed] Thanks

gail6 by Joining in
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  • 0 kudos