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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

ntlworld email still active a year after cancelling my account

Last September (2022) I moved house and cancelled my virgin account. I was told my 2 ntlworld email addresses would remain active for 90 days to help me transition to a new email provider. That was 12 months ago and they are  still active and are now...

Email locked

Whilst on holiday (and not using any email facilities) I received a message that my email was locked.I phoned VM upon my return and eventually received a phone call where I was told I needed to set up a third party email client to log into My Virgin ...

rnbw by Joining in
  • 2 replies
  • 0 kudos

I NEED HELP! I'm getting ABSOLUTELY NOWHERE with my complaint

Several weeks ago all six of my secondary email accounts were messed up by Virgin Media (in the name of increasing security, if I recall ... how ironic!). They became inaccessible and unusable. I simply CANNOT use them. None of the folders (inbox, Se...

k10 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Recovering an additional email address

I have an additional account which hasn't been used for some time and for which the password has been forgotten, but I would like to regain access to it if possible.If I log into the main Virgin Media account and click to "Manage other ...

andshrew by Joining in
  • 1 replies
  • 0 kudos

My Mums VirginMedia email account has been hacked.

My Mum has had her virginmedia account hacked, (its a @blueyonder address if that makes any difference). They have deleted all her emails and all her contacts and are send scam emails to her contacts asking them to buy gift cards. I tried to reset he...

Restoring a deleted email account

Just like another of your members, I’ve just accidentally deleted my wife's email account whilst on My Virgin Media. She has a blueyonder account. How can I restore her account?

Locked ntlworld e mail, going round in circles

So, like many others on here I’m locked out of my ntlworld email account, told it’s due to suspicious activity (!) called the helpline, after an hour I was told a reset e mail would come through, it took about 2 hours to arrive to my “other” email ad...

AdzW21 by Joining in
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  • 1 kudos

Resolved! Your Virgin Media Mail account is currently unavailable

Any help here please.I am trying to sign into my email but i get the message Your Virgin Media Mail account is currently unavailable. I spoke with an agent this morning who changed my password and said it would be up and running within 2 hours, nothi...

teetee by Tuning in
  • 7 replies
  • 0 kudos