Delayed Emails issue - Investigating
Hello, We're aware that some of you may be experiencing delayed emails via webmail. We've notified our Technical Team who are currently looking into it and we hope to get it resolved as quickly as we can.
Forum Posts
Sending email using your own domain
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Orphan Email accounts
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Outgoing Authentication Issues? - Check Email Logs
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
Ravenstar's Email FAQ's
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Email accounts locked, mailbox unable, unable to access email account, malware letter
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Deleting a ntlworld email
My wife's email has been hacked and the hacker has been into various accounts on the email address and it's causing us a lot of problems. How can we get this ntl address deleted?
Resolved! Main EMail Account Blocked By VM?
Support,On 20th July I was unable to access the IMAP WebMail Server and again today 21st July. I received the message "Your Virgin Media Mail account is unavailable" etc "Follow these steps unlock your Virgin Media Mail account". I have followed the ...
Email account security compromised
Hello - we received malicious email quoting password and advising account had been hacked. Have changed the password but we’re still unable to gain access. Phoned Virgin last week and was advised access issue was down to current outage which woul...
Legacy email hacked
I left VM many years ago, but someone has managed to hack into my old email and is using to to access social media. Please would you delete my account with immediate effect ? Please send a PM so I can provide my email address to you Thank you
Resolved! Secondary Blueyonder email account locked out
Hi,I am the primary email account holder, a blueyonder.co.uk account.My wife also has a blueyonder account but has been locked out for about a week.I have spoken to the support people three (?) times who have raised a priority ticket.I have followed...
Loss of email
Hi all. I have been without my email for a week now and I m being stalled with "It should be fixed in the next 24 hours"Has anyone any ideas as to what is going on. I am 91 years old and I rely on my email. I do not use a mobile phone and so many com...
Log on to media
I have tried to log on to Virgin Media and rejects my password so tried to reset and guess what can not reset password any ideas apart from leaving virgin they are not very good in IT department have tried help and that was a joke think my grandson h...
Resolved! Email arrives in read format (not bold)
All email messages delivered to my devices are shown as read. Normally messages are in bold type and become normal type after reading but now all arrive in normal type. I have checked the boxes in the reading pane menu and they are set to deliver in ...
Re: Ntlworld email account hacked
Hi Adri,my email has been hacked too. Can you contact me to close down my old ntlworld email address please.
