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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 0 replies
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 46863 Views
  • 8 replies
  • 7 kudos

Unable to set up ntlworld address on samsung mail

I have been unable to send emails from my ntlworld address via the Samsung mail adress for the last few weeks so I decided to uninstall and reinstall app.  I am now unable to set app up as i am getting an error message. Picture of error message and s...

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Coxc66 by Joining in
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  • 8 replies
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Secondary Email Access Issues

VM seem to be posting a lot saying there are no issues with secondary email access. This is a blatant lie based on the number of threads about it.Scenario: > secondary email locked> VM issue one time password over the phone> log in using the secondar...

Authentication fails

Hi folks, a few months ago I started to get an authentication fails error when trying to access my ntlworld email. This happens at least once a year. Sometimes I leave it for a few days and email starts to work again. Last time I called Virgin and a ...

Cannot reset password

When I go to reset my email password, the system keeps telling me that I should "Please ensure you provide the email address you use to sign in to My Virgin Media".I am doing so. I am still receiving emails on my phone, but cannot log in on my laptop...

Virgin Secondary eMail Account is Locked Out

Can somebody in the Virgin email security team please contact me to help unlock my secondary email account.  Last week I received an email notification to my primary email address stating the account was blocked due to suspicious activity.I have sinc...

MarkD5 by Joining in
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  • 1 replies
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Unable to filter flagged emails

Please advise. I'm trying to use filtering rules to copy flagged (set colour) emails to a folder. I have tried using "flag" and "colour" in subject line in the rules but am unable to get this to work. How should go about filtering these emails?

Ann5 by Tuning in
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What is the VM email help phone number?

Please can anyone tell me the number to ring on my 02 mobile phone to get help with unlocking my e-mail account. I have been following its online instructions. I have changed my secondary e-mail username to my gmail name; I have had 3 links to change...

ahrbee by Fibre optic
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  • 3 replies
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Email Issue

John I have logged in like you asked

Sjb48 by Joining in
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  • 1 replies
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Resolved! Is E-Mail Down?

Our ntlworld e-mail address stopped working this evening, asking for us to insert our password. It says unable to verify  account name or password. We have changed nothing and our internet connection is OK. Has the server gone down again?

ahrbee by Fibre optic
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  • 9 replies
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Password rejection

I am trying to unlock my mail account. I am asked to create a new password. When I do, I keep getting message 'Sorry there was a problem registering that password. Please choose a different one'. I am submitting strong passwords via a password genera...