Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Okay, this might take a while!Using outlook on my android device, a message told me to sign in. After several attempts at different known passwords, I logged into the VM website and got into my mail there. I used the manage password process to create...
I've had a recurring problem with email since the recent screw-up. My primary email address is working, several others are not working and there seems to be no emails in the folders (though I can't really access them since they're non-functional).I m...
Several years ago I opened an Instagram account with a Virgin Media email address (we had Virgin Broadband services at the time). Since then, we've changed Broadband providers and I've tried to change the email address associated with the Instagram ...
I'm trying to change my contact email address, and it ways we've sent you an email to verify. By the time it comes through, it says it's timed out (even though I pressed verify within one minute) Can anyone help me please?
Because I use a virginmedia email address these days I'd like to delete my original blueyonder address, which occasionally still receives email.Could someone from the VM team help please?
The last time I was a broadband customer with you was more than a year ago. However I have an 'ntlworld.com' email account which is linked with my mum's email account and she has ongoing broadband with virgin. The account that I cannot access is a ...
After Virgin's email problem, my emails are not being also sent to my Gmail which have been previously......How do I get my virgins emails sent also to my Google Gmail account which were before the problems.
No email today. I'm working from home so need it. Today. Spent 90 minutes on the phone to their "customer support". They asked me to change my password (7 times). Still nothing. They "apologised" profusely, and said it's affecting lots of people and ...
Why am I receiving message that I need to change email address from a ntlworld to something else? I have done this and changed to a Gmail address, now I can't access my emails. [MOD EDIT: Subject title changed for clarity]
So after giving up waiting on the phone today I joined the WhatsApp help chat, took over 4 hours to get a reply on there. I wanted the email password changed on two VM email accounts which are not the main account email.The chap assured me this was d...
