Forum Discussion

Warblers01's avatar
Warblers01
On our wavelength
10 months ago

Unable to access ntlworld emails this week

Hello,

I've been unable to access my ntlworld inbox since yesterday afternoon.

When I log into the Virgin Media Mail via the website I get a 'Forbidden' message.

I mainly access my emails via Outlook on Windows 11 - do I need to do anything or is the VM server down?

Thanks!

email
inbox
mailbox
ntlworld
outlook
Server
VM mail
windows 11

4 Replies

Sort By
    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      10 months ago

      Hi there Warblers01 

      Thank you so much for your post and welcome back to the forums, it's great to have you here.

      I am so sorry that you have faced an issue with your email and a big thank you to goslow for their advise here so far. Can you confirm if you can access the mailbox via My Virgin Media?

  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    Are you able to get into 'My Virgin Media' for the mailbox in question or are you locked out of that too?