Showing results for 
Search instead for 
Did you mean: 

Frustrated beyond belief and ready to go ombudsman

Joining in

Dear community. Help please. 
Long story short : Broadband service transferred away in Jan. Official request to cancelled received by Virgin 3 Feb 2024. All information provided confirmed by Virgin home movers team. 
currently today 24 June 2024 I am still receiving bills chasing for debt for each month. Home mover advised they needed to get a manager to approve refund due to the large value. This was over a month ago. Promised to call back . Ha. Should have known better! 
Its been over a month now since that last call. 
Can’t email. Can’t access online account. And still no refund or confirmation of account cancellation. 
I have had their debt centre chasing me and they can’t or are not willing to help. 
I’m ready to go ombudsman now to report this.

Any email address I can try one final time for Virgin Media before I go Ombudsman route? 


Alessandro Volta

Have you made a formal complaint to VM up to this point (a required step before the ombudsman)?

You have posted in 'Email'. Your query would be better in 'Account Management - Cable'. A moderator or VIP might move it for you. Either way you should get a VM forum team reply within a few days.

Forum Team
Forum Team

Hi Vivvy1,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the chasing of the debt. 

We can certainly take a look into this for you. 

I will private message you now.