Dear community. Help please. Long story short : Broadband service transferred away in Jan. Official request to cancelled received by Virgin 3 Feb 2024. All information provided confirmed by Virgin home movers team. currently today 24 June 2024 I am still receiving bills chasing for debt for each month. Home mover advised they needed to get a manager to approve refund due to the large value. This was over a month ago. Promised to call back . Ha. Should have known better! Its been over a month now since that last call. Can’t email. Can’t access online account. And still no refund or confirmation of account cancellation. I have had their debt centre chasing me and they can’t or are not willing to help. I’m ready to go ombudsman now to report this.
Any email address I can try one final time for Virgin Media before I go Ombudsman route?
Have you made a formal complaint to VM up to this point (a required step before the ombudsman)?
You have posted in 'Email'. Your query would be better in 'Account Management - Cable'. A moderator or VIP might move it for you. Either way you should get a VM forum team reply within a few days.
