Blueyonder email - forbidden 403 error

[Chestnuts12]

I have had my blueyonder email address for about 15 years, and I understand it is linked to my parents VM account for broadband/ TV which I will need to keep that way to avoid the account being orphaned.

A month ago I stopped being able to access my emails from the web page, getting the Forbidden 403 error. This happened across multiple devices (2 laptops and a phone). I have the MFA set up, and changed my login email address a few months ago when prompted.

I am still receiving my emails on my phone, where my blueyonder email is accessed by my Gmail app, but fear that it is only a matter of time before something will happen and they stop syncing too.

I have already started changing as many logins as possible to a different email address but it would be good if I could just access my email from the web again, so I can set up email forwarding in case, and VM delivered the service which I have signed up for!

[Kath_F]

Hi Chestnuts12, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues accessing your mail directly through My VM. 

Any issues such as this, can only be looked at with the account holder I'm afraid. As the account isn't in your name, we wouldn't be able to assist you. 

Please get the account holder to contact us by coming to the Community and creating their own profile or they can speak to the team directly on 150 / 0345 454 1111. Alternatively you can find other options here 👉 Contact Us

Thanks,