Hi tylerbxrnett,
Thanks for coming back to us on this one. I'm sorry to hear you're still having an issue with your connection.
Looking at things this end, I can see the fault is still open. The new estimated fix time is showing as: 30 NOV 2023 14:00.
The outage is an SNR outage - SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network. As a general rule it's normally caused by customer equipment e.g. loose connections or 3rd party equipment attached to our network. However it can also be attributable to local architecture, e.g street cabinets, cabling or at the origin of the signal which we call the Headend (servers/routing system). The only way to establish where the noise is originating is for the Network Techs to run a series of trace routes. Once found then the cause dictates the amount of work required and the time frame for resolution.
Hopefully there will be no further delays but pop back to us on the 1st December and we can double check the status of the fault for you again.
Apologies for any inconvenience.