Forum Discussion

tylerbxrnett's avatar
tylerbxrnett
Tuning in
2 years ago

PS5 upload speed extremely low

I’m using an Ethernet cable and bringing in 260-280mbps download speed but my upload speed struggles to go up past 4-5. I’ve tried a different Ethernet cable and it’s the same issue. This only starte...
Megan_L's avatar
Megan_L
Forum Team
2 years ago

Hi Tylerbxrnett,

Thanks for chatting with me in our PM's, I was able to find the cause of your issue. 

I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue. 

This is due to be fixed  - 25 NOV 2023 14:00 - But please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you. 

I am sorry for any inconvenience or disruption this may be causing right now. 

Feel free to post back on this thread or go to our Service Checker for any updates.

Thanks, 

Megan_L

JamieB1's avatar
JamieB1
Tuning in
2 years ago

I've been waiting for a reply for over a week with my issue that has still not been fixed even after an engineer 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there JamieB1 

    I can see that our team responded to your post on November 15th but there has not been a reply, are you able to pop back there so the team can continue to take a look?

     

    • JamieB1's avatar
      JamieB1
      Tuning in
      2 years ago

      I have recived no response on Nov 15th, I call up VM and all I get is do pinhole reset blah blah guess what? THAT DOES NOTHING it's getting a joke now the Internet goes down multiple times a day, with Started Unicast Maintenance Ranging and MDD errors along with hundreds of errors in the downstream a long with thousands of error is the post and pre RS of downstream.

      VM has progressively gotten worse and I can't wait for my contact to be over 

      • Lee_R's avatar
        Lee_R
        Forum Team
        2 years ago

        Hi JamieB1 thanks for getting back to us. 

        Sorry to hear your connection and upload issues have not improved.  And for any inconvenience this may be causing you. We've checked our systems from our side and need to send a technician. I am going to send you a private message, to confirm some details. Please keep an eye on your inbox n the top right of your screen.

        Regards

        Lee_R